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- Tasks: Support clients experiencing homelessness through phone triage and data management.
- Company: Thames Reach is dedicated to ending homelessness in London, helping over 12,000 people last year.
- Benefits: Enjoy 29 days holiday, pension contributions, career development, and wellbeing support.
- Why this job: Join a top-rated workplace and make a real impact on people's lives while developing your skills.
- Qualifications: Strong communication skills, computer proficiency, and a passion for supporting vulnerable individuals.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
The predicted salary is between 19400 - 22700 £ per year.
Role: Support Woker – Single Point of Access
Salary: £32,424 per annum
Location: Brixton – London
Interview date: 23/07/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No,but we never give up on people. Last year we helped more then 12,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Support Worker to join the Single Point of Access team.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust, Lambeth NHS Clinical Commissioning Group, Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.
You will:
- Triage clients over the phone and record data on computer databases
- Be motivated, confident at liaising with professionals and able to work independently as well as part of a team
- Be outcome-focused and accurately record work to enable us to demonstrate our outcomes
- Navigate multiple systems, including using client databases and Microsoft Excel.
You will be:
- Organised and efficient in your work
- Excellent at communicating and problem solving
- Confident in your ability to support clients
- Competent at using a computer and a range of software packages
- Responsive and flexible to the needs of the team and the clients
- Self-motivated to achieve daily/weekly targets
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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Support Worker - Single Point of Access employer: Thames Reach Charity
Contact Detail:
Thames Reach Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Single Point of Access
✨Tip Number 1
Familiarise yourself with the specific challenges faced by homeless individuals in London. Understanding the local context and the services provided by Thames Reach will help you demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a triage setting. Role-play scenarios where you might need to assess a client's needs over the phone can help you feel more confident and prepared for the real thing.
✨Tip Number 3
Get comfortable with using databases and software like Microsoft Excel. Brush up on your data entry skills, as being organised and efficient is crucial for this role, and it will show that you're ready to hit the ground running.
✨Tip Number 4
Be ready to discuss your personal experiences or motivations for wanting to work in this field. Whether it's through volunteering or personal encounters, sharing your story can help you connect with the interviewers and show your passion for the role.
We think you need these skills to ace Support Worker - Single Point of Access
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Support Worker position. Familiarise yourself with Thames Reach's mission and values to align your application with their goals.
Tailor Your CV: Customise your CV to highlight relevant experience in supporting vulnerable individuals, particularly in mental health or homelessness. Use specific examples that demonstrate your skills in communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by homeless individuals. Mention any personal or professional experiences that have shaped your commitment to this cause.
Prepare for Competency Questions: Since Thames Reach will not accept applications using AI for competency questions, prepare thoughtful responses that showcase your skills and experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
How to prepare for a job interview at Thames Reach Charity
✨Show Your Compassion
As a Support Worker, empathy is key. Be prepared to share personal or professional experiences that demonstrate your understanding of homelessness and mental health issues. This will show your genuine commitment to helping others.
✨Familiarise Yourself with the Role
Understand the specific responsibilities of the Support Worker position within the Single Point of Access team. Be ready to discuss how your skills align with tasks like triaging clients and using databases effectively.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully communicated with clients or professionals in the past, especially in challenging situations.
✨Demonstrate Organisational Skills
Being organised is essential for managing multiple tasks and meeting targets. Share strategies you use to stay organised and efficient, particularly when working independently or as part of a team.
