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- Tasks: Support vulnerable individuals by providing direct assistance and case management.
- Company: Thames Reach is a leading London charity focused on ending street homelessness.
- Benefits: Enjoy 29 days holiday, pension contributions, wellbeing support, and career development opportunities.
- Why this job: Make a real impact in people's lives while working in a supportive and diverse environment.
- Qualifications: Must have a car, strong communication skills, and experience with vulnerable adults.
- Other info: Join a top 100 UK Best Workplace and help shape the future of homelessness support.
The predicted salary is between 30000 - 42000 £ per year.
Directorate: Operations Responsible to: Senior Practitioner / Lead Manager
Closing Date: 20/07/2025
Interview Date: 31/07/2025
*Applicants must have a car and be able to drive as part of this role*
About Thames Reach:
Our mission is to help vulnerable and homeless people to find decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness.
Thames Reach is a homelessness charity based in London, specialising in helping people with complex and multiple needs, including those associated with poor mental health and substance misuse. We manage a range of services, including street outreach, frontline hostels, day services, specialist supported housing and employment and skills schemes. Last year we helped more than 12,000 people.
Role Purpose:
The Support Worker is responsible for service delivery within their team. They will be supported in this work by complex caseworkers and their management team. The Support Worker will report to either a Senior Practitioner or a Lead Manager depending on the size and scope of the project/team. At present all Thames Reach teams are based in Greater London.
They will:
• Contribute to Thames Reach achieving the highest standards and effectiveness in service delivery to service users within an operating environment which is complex and changing.
• Contribute to the implementation of the team’s aims and objectives, work plans, operational policies, and procedures in such a way that they contribute to the mission of Thames Reach and deliver on business plan objectives.
• Support all activities within the team effectively and maintain Thames Reach standards in relation to service users/internal customers and other stakeholders alike.
• Carry out liaison roles internally and externally to Thames Reach The Support Worker will provide direct support to clients in the form of key working and casework management.
They will have:
- A strong commitment to providing a high standard of service
- A good understanding of working with rough sleepers or vulnerable adults and supporting them to access services
- Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
- Good communication skills and confidence in public speaking when representing Thames Reach externally
- Experience in working well within a team
- A mature and thoughtful approach to equal opportunities and diversity in service provision
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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Support Worker - Hillingdon Street Outreach Team employer: Thames Reach Charity
Contact Detail:
Thames Reach Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Hillingdon Street Outreach Team
✨Tip Number 1
Familiarise yourself with Thames Reach's mission and values. Understanding their commitment to ending street homelessness will help you align your responses during the interview, showcasing your passion for the cause.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to work with vulnerable adults or rough sleepers. Highlighting specific situations where you've made a positive impact can set you apart from other candidates.
✨Tip Number 3
Brush up on your communication skills, especially in public speaking. Since the role involves representing Thames Reach externally, being able to articulate your thoughts clearly and confidently will be crucial during the interview.
✨Tip Number 4
Showcase your organisational and time management skills by discussing how you prioritise tasks in a busy environment. This is key for the Support Worker role, so having concrete examples ready will demonstrate your capability.
We think you need these skills to ace Support Worker - Hillingdon Street Outreach Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Worker position. Tailor your application to highlight how your skills and experiences align with Thames Reach's mission and the specific needs of the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience working with vulnerable adults or rough sleepers. Provide specific examples of how you have supported individuals in similar situations, showcasing your commitment to high standards of service.
Demonstrate Key Skills: Make sure to showcase your organisational, time management, and communication skills. Use concrete examples to illustrate how you've effectively managed tasks and communicated with diverse groups, especially in challenging environments.
Personalise Your Application: Address your application to the hiring manager if possible, and express your genuine interest in working for Thames Reach. Mention their commitment to diversity and how you can contribute to creating an inclusive environment for service users.
How to prepare for a job interview at Thames Reach Charity
✨Understand the Mission
Familiarise yourself with Thames Reach's mission to end street homelessness. Be prepared to discuss how your values align with their goals and how you can contribute to their vision.
✨Showcase Relevant Experience
Highlight any previous experience working with vulnerable adults or rough sleepers. Share specific examples of how you've supported individuals in similar situations, demonstrating your understanding of their needs.
✨Demonstrate Communication Skills
Since good communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you would handle challenging conversations or represent Thames Reach in public settings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about past experiences where you successfully navigated complex situations and be ready to share those stories.
