Lead Worker - East Surrey Outreach Service in Redhill

Salary: £35,956 per annum

Contract: Fixed term until 31 March 2027

Location: Redhill

Interview date: 15/06/2026

Responsibilities

• Conduct assertive outreach and engagement with rough sleepers, sofa surfers, and vulnerable individuals at risk of homelessness across East Surrey.
• Facilitate housing pathways by working closely with local authorities and supporting clients through resettlement and tenancy sustainment.
• Collaborate with multi‑agency partners, including housing teams, probation, hospitals, enforcement, and charities, to coordinate support for clients.
• Manage referrals, ensuring all are logged promptly and followed up, and monitor the duty inbox for new or unassigned cases.
• Participate in outreach shifts, including early morning and out‑of‑hours work, and accurately record activities and outcomes in the INFORM system.
• Co‑ordinate day‑to‑day support for clients, including outreach engagement and resettlement support, including those being discharged from prisons & hospitals, while maintaining regular communication with commissioners and partner agencies to provide updates on client progress and support planning.
• Travel independently across East Surrey, ideally using a personal vehicle (business insurance required; mileage expenses can be claimed), to attend outreach shifts, meetings, and client visits.

Qualifications and Experience

• Experience working with people experiencing homelessness, rough sleeping, or complex needs, ideally in an outreach or support setting.
• Strong partnership and multi‑agency working skills, with the ability to build effective relationships across sectors.
• Excellent organisational skills, including managing caseloads, maintaining accurate records, and following protocols for safeguarding and compliance.
• Experience in working independently and as part of a team, including lone working during outreach shifts.
• Good communication skills, both written and verbal, for engaging clients, reporting, and collaborating with colleagues and partners.
• Experience in effectively representing the service in multi‑agency settings, providing clear updates on client progress, supporting people to sustain their tenancies and demonstrating a coordinated approach to managing.
• Full driving licence and access to a personal vehicle for work purposes.

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro‑rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue‑light discount card, interest‑free season ticket and cycle‑to‑work loans.

Equal Opportunities

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Safeguarding and Pre‑employment Screening

Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.