Lead Worker - Resettlement Support Team

Salary: £37,750 per annum

Contract: Fixed term until 30/06/2027

Location: Across London

Interview date: 06/07/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment.

About us: Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels, prevent vulnerable people from becoming homeless, help formerly homeless people get their lives back on track, and help people find work and access training and volunteering opportunities.

About this role: We are looking for a Lead Worker to join the Resettlement Support Team. Thames Reach’s hostels are transitional spaces where a 24‑hour staff team supports people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

You will:

• Take the lead on assessing clients and devising and implementing sustainable move‑on plans to support people into more independent/appropriate accommodation.
• Take the lead on building and sustaining positive professional relationships with participating partners in the pilot.
• Link clients into post‑resettlement support to help ensure tenancies are sustained.
• Take the lead and represent the team at multi‑agency meetings.
• Accurately record all work completed within given timeframes.
• Take the lead within the team to contribute to data collection and reporting.

You will have:

• A strong commitment to providing a high standard of service to both clients, funders and partners.
• Experience working with vulnerable adults and supporting them to access and maintain engagement with services.
• Excellent organisation and time‑management skills to remain outcome‑focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently.
• Experience in forming strong working relationships with partner agencies, being able to challenge them when required.
• Strong IT skills with the ability to use Outlook, online recording systems, Excel and Word, using a tablet and a smart phone.

Benefits:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest‑free season ticket and cycle‑to‑work loans.

Diversity, Equity and Inclusion: Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation or religious belief.

Safeguarding: Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to, checks with past employers and the Disclosure and Barring Service. A criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.