At a Glance
- Tasks: Lead the workshop, motivate the team, and enhance customer satisfaction.
- Company: Join a family-owned dealership with over 50 years of experience.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Other info: Experience with Stellantis or Nissan systems is a plus.
- Why this job: Make a real impact in a customer-focused environment with a strong team spirit.
- Qualifications: Customer-focused, technically knowledgeable, and driven to succeed.
The predicted salary is between 30000 - 40000 £ per year.
A new opportunity is now available for a Workshop Controller / Manager at Thames Motor Group, Tunbridge Wells. Thames Motor Group is a family-owned and run dealership group with over 50 years of trading history. We have been based on the North Farm Industrial Estate in Tunbridge Wells, Kent, for nearly 30 years, and we also operate highly successful sites in Slough, Berkshire. In 2026, we were delighted to partner with Nissan and Chery, joining our heritage brands: Fiat, Abarth, Alfa Romeo, Jeep, and Leapmotor. We pride ourselves on creating a customer-focused environment and maintaining a strong family culture within the business. Our core values are centred on putting people first, with friendliness, professionalism, loyalty, trust, and honesty at the heart of everything we do.
The Role
We are looking for a results-oriented, organised, and driven individual to lead the workshop, motivate the team, and support our customers. The purpose of this role is to work closely with the Service Manager to help generate growth and increase profitability within the service department.
Main responsibilities:
- Driving retail sales
- Organising workshop activity and job allocation
- Quality checking completed work
- Auditing documentation ready for warranty submission and invoicing
- Submitting technical cases to the manufacturer
- Working effectively within the dealership team to always deliver industry leading standards of customer care and satisfaction
About You
The successful candidate will be:
- Customer-focused
- Technically knowledgeable
- Able to work closely with the Service Manager
- Driven to get the job done
- Capable of motivating the team
- Loyal, professional, and hardworking
- Quick to learn new systems, with a good level of IT skills
Experience of Stellantis or Nissan systems and processes would be an advantage.
Workshop Controller / Manager employer: Thames Motor Group
Thames Motor Group is an exceptional employer, offering a supportive family culture and a commitment to employee growth within the vibrant community of Tunbridge Wells. With over 50 years of experience, we prioritise a customer-focused environment where professionalism and loyalty thrive, ensuring that our team members are motivated and equipped to succeed. Join us to be part of a dynamic team that values trust and honesty, while enjoying the benefits of working with renowned automotive brands in a well-established dealership.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller / Manager
✨Tip Number 1
Get to know the company! Research Thames Motor Group and their values. When you walk into that interview, show us you understand our family culture and customer-focused approach. It’ll make a great impression!
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Workshop Controller/Manager. Highlight your experience in driving retail sales and motivating teams – we want to see your passion for the job!
✨Tip Number 3
Bring examples! Prepare some real-life scenarios where you’ve successfully organised workshop activities or improved customer satisfaction. We love hearing about your achievements and how you can bring that success to our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in our minds. Plus, it’s just good manners!
We think you need these skills to ace Workshop Controller / Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and teamwork, so share any relevant experiences that highlight your passion for the automotive industry.
Tailor Your CV:Make sure your CV is tailored specifically for the Workshop Controller / Manager position. Highlight your technical knowledge and any experience with Stellantis or Nissan systems, as this will show us you're the right fit for our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone organised and driven, so show us you can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table. Don’t miss out on this opportunity!
How to prepare for a job interview at Thames Motor Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Stellantis and Nissan systems. Being able to discuss these in detail will show that you're not just a people person but also technically savvy, which is crucial for the Workshop Controller role.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in the past. Think about specific situations where you drove results or improved team performance. This will demonstrate your ability to lead and inspire others, aligning with the company's focus on teamwork and customer satisfaction.
✨Emphasise Customer Focus
Since Thames Motor Group prides itself on a customer-focused environment, be ready to share stories that highlight your commitment to customer care. Discuss how you've handled customer feedback or resolved issues to ensure satisfaction, as this will resonate well with their core values.
✨Be Organised and Results-Driven
Prepare to discuss how you manage workshop activities and job allocations effectively. Bring examples of how you've increased profitability or streamlined processes in previous roles. This will show that you’re not only organised but also results-oriented, which is key for this position.
