IT Manager in City of Westminster

We are looking for an experienced IT Manager to lead and develop our IT function and help shape the future of technology across Thames & Hudson and our international group companies. This is a senior role with responsibility for the robustness, security and evolution of our IT systems and data infrastructure. You will work closely with colleagues across the business, act as a trusted adviser to senior stakeholders and our international subsidiaries, and lead a talented London-based IT team. You will also play a key role in IT compliance, cyber security, data protection and responsible AI use.

IT Leadership and Strategy

• Lead the delivery of a robust, secure and reliable IT platform that meets the evolving needs of the business, within agreed budgets.
• Contribute to and implement the company's international IT strategy.
• Review emerging technologies and advise on cost/benefit, off-the-shelf vs in-house solutions, upgrades and reconfigurations.
• Oversee and project-manage business-critical IT initiatives.

Systems, Data and Security

• Ensure secure and efficient data flows and integrations across the business.
• Act as Data Officer, ensuring compliance with all relevant data protection regulations.
• Own and maintain the IT Disaster Recovery Plan, reviewed annually.
• Carry out bi-annual cyber security reviews and oversee patching, updates and secure access.
• Manage hardware checks and ensure removal of unauthorised software.
• Oversee backups, quality control checks and ongoing development of business intelligence and reporting (including FileMaker and Power BI).

Digital and e-commerce Support

• Support the business in managing local Shopify websites and delivering the digital strategy.
• Play a key role in centralising and simplifying website front-end processes.
• Ensure sites run smoothly, securely and efficiently to meet online revenue targets.
• Manage integrations with title management, inventory and distribution systems.
• Monitor performance and uptime, troubleshoot issues and implement improvements.
• Provide technical support to relevant internal teams.

Governance, Suppliers and AI

• Manage relationships with external suppliers and service providers, ensuring reliability and value for money.
• Take accountability for software licensing, copyright and AI use.
• Act as the point of contact for AI queries, issuing guidance and contributing to the AI committee.

People and Budget Management

• Line-manage and develop the IT team, identifying training needs.
• Own and manage the annual IT budget, tracking spend and explaining variances.

Proven experience as an IT Manager or in a similar senior IT role. Strong understanding of publishing-related systems, networks and infrastructure. Experience analysing, implementing and evaluating complex IT systems. Proven budget management experience. Excellent organisational and time-management skills. Outstanding communication skills, with the ability to explain technical concepts clearly to non-technical colleagues and to write clear, practical policies. Line management experience.

Technical Environment (Current)

• FileMaker, Azure file storage, Sophos MDR, Microsoft Office, Adobe, Shopify, Power BI, .NET, PHP, JSON, SQL, Java, XML (including ONIX).

Applicants must have the legal right to work in the UK. Thames & Hudson is a leading illustrated book publisher, producing books that are visually distinctive, intellectually rigorous and globally distributed. We are an independent, family-owned company with an international footprint and a collaborative, creative culture.

Benefits

• 28 days holiday plus bank holidays.
• Profit share scheme.
• Interest-free loan for rent deposit or season ticket.
• Discounts off our lovely T&H books and co-editions.
• Generous pension contributions.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Free entry into hundreds of museums and galleries, nationwide.