Outpatient and Engagement Manager
Outpatient and Engagement Manager

Outpatient and Engagement Manager

Maidenhead Full-Time 28000 - 42000 Β£ / year (est.) No home office possible
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Thames Hospice

At a Glance

  • Tasks: Lead outpatient services and ensure high-quality patient care.
  • Company: Thames Hospice has been serving the community for over 36 years, providing vital palliative care.
  • Benefits: Enjoy generous annual leave, NHS pension access, and exclusive discounts.
  • Why this job: Make a real impact in palliative care while working with a passionate team.
  • Qualifications: Experience in patient care and strong communication skills are essential.
  • Other info: Apply quickly as positions may close once enough applications are received.

The predicted salary is between 28000 - 42000 Β£ per year.

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Direct message the job poster from Thames Hospice

Thames Hospice is an independent hospice based at Bray Lake, Maidenhead. Proudly serving our community for more than 36 years, we provide specialist palliative and end-of-life care as well as vital support for patient’s families. An exciting opportunity has arisen for an Outpatient and Engagement Manager. This role will focus on two significant and often overlapping aspects, both are fundamental to achieving our strategic priorities of care with agility and extending reach.

The role will be the operational lead for the management of the day-to-day functions of the outpatient service ensuring that high quality and agile patient care is offered, whilst balancing economical and effective performance. The role will help lead, manage and nurture a close-knit team ensuring the provision of the Complimentary Therapy service, Lymphoedema service, Physiotherapy and Occupational Therapy services and specialist palliative care Outpatient service to meet the individual needs of patients.

The role will also work towards developing engagement strategies aligned to our ambitious plan to extend reach through building relationships to help shape and influence palliative care for our local community. This is a unique opportunity to enhance local understanding of palliative and end of life care, alongside how the Hospice can better support the community we serve.

The role would suit an individual who is passionate and enthusiastic about delivering excellent patient care, with experience of communicating effectively and building rapport. You will need excellent organisational skills and be able to exercise initiative in resolving problems, ensuring our patients are central to all decisions.

We offer a fantastic range of employee schemes and benefits, including generous annual leave, EAP, access to NHS pension scheme if eligible, Blue Light Discount Card and so much more!

For more information about the role and/or to arrange an informal conversation with the Director of Nursing, please contact Denise Nandan, Executive Team Manager via email rg.uk

This job advert may close as soon as sufficient applications have been received so apply today!

Interview date: 08/09/2025

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Health Care Provider and Other

  • Industries

    Hospitals and Health Care

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Outpatient and Engagement Manager employer: Thames Hospice

Thames Hospice is an exceptional employer, offering a supportive and compassionate work environment dedicated to providing high-quality palliative and end-of-life care. Located at Bray Lake in Maidenhead, employees benefit from generous annual leave, access to the NHS pension scheme, and various employee assistance programmes, all while being part of a close-knit team that values personal growth and community engagement. This role not only allows you to make a meaningful impact on patients' lives but also fosters professional development through innovative engagement strategies and collaboration with local communities.
Thames Hospice

Contact Detail:

Thames Hospice Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Outpatient and Engagement Manager

✨Tip Number 1

Research Thames Hospice thoroughly. Understand their mission, values, and the specific services they offer. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the role.

✨Tip Number 2

Network with current or former employees of Thames Hospice. Reach out on LinkedIn or other platforms to gain insights about the workplace culture and expectations for the Outpatient and Engagement Manager role.

✨Tip Number 3

Prepare to discuss your experience in managing teams and delivering patient care. Think of specific examples that highlight your organisational skills and ability to resolve problems effectively.

✨Tip Number 4

Be ready to share your ideas on engagement strategies for the local community. Consider how you can contribute to shaping palliative care and enhancing understanding within the community, as this aligns with the role's objectives.

We think you need these skills to ace Outpatient and Engagement Manager

Leadership Skills
Operational Management
Patient Care Expertise
Engagement Strategy Development
Communication Skills
Team Management
Problem-Solving Skills
Organisational Skills
Relationship Building
Knowledge of Palliative Care
Agility in Care Delivery
Empathy and Compassion
Budget Management
Community Outreach

Some tips for your application 🫑

Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements for the Outpatient and Engagement Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your experience in managing healthcare services. Use specific examples to demonstrate your ability to lead teams and develop engagement strategies.

Highlight Relevant Experience: In your CV, emphasise any previous roles that involved outpatient services, team management, or community engagement. Be sure to include quantifiable achievements that illustrate your impact in those positions.

Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the healthcare sector.

How to prepare for a job interview at Thames Hospice

✨Understand the Role

Make sure you thoroughly understand the responsibilities of the Outpatient and Engagement Manager role. Familiarise yourself with the services offered by Thames Hospice, such as palliative care and complementary therapies, so you can discuss how your experience aligns with their needs.

✨Showcase Your Passion

Demonstrate your enthusiasm for delivering excellent patient care. Share personal stories or experiences that highlight your commitment to improving patient outcomes and building rapport with patients and their families.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving skills and ability to manage a team. Prepare examples of how you've successfully resolved issues in previous roles, particularly in healthcare settings, to illustrate your capability in handling day-to-day operations.

✨Engagement Strategies

Be ready to discuss your ideas for developing engagement strategies within the community. Think about how you can help shape and influence palliative care locally, and be prepared to share innovative approaches that could extend the reach of Thames Hospice.

Outpatient and Engagement Manager
Thames Hospice
Location: Maidenhead
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