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- Tasks: Lead IT infrastructure support and ensure top-notch service delivery.
- Company: Established organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by enhancing IT services and infrastructure security.
- Qualifications: Proven experience in IT management and strong leadership skills.
- Other info: Join a dynamic team with opportunities for growth and learning.
The predicted salary is between 48000 - 72000 £ per year.
An established organisation is seeking an experienced IT Infrastructure Support Manager to provide leadership and operational oversight of IT infrastructure and support services within an office-based environment.
The role is responsible for the availability, performance and security of core infrastructure platforms, including servers, networks, cloud services, VMware, Kubernetes and Progress OpenEdge (SQL) databases.
You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices, supported by clearly defined SLAs, KPIs and continual service improvement initiatives.
You will manage the delivery of infrastructure projects and technology changes, coordinating internal teams and third-party suppliers to ensure controlled implementation and minimal business disruption.
Operating within an ISO 27001–aligned information security framework, the role carries responsibility for infrastructure risk management, vulnerability remediation, backup, disaster recovery and business continuity planning.
The successful candidate will demonstrate strong technical and people leadership, experience managing structured IT services, and the ability to align infrastructure investment.
IT Support Manager employer: THAMES 360
Contact Detail:
THAMES 360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect IT Support Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This is a great way to demonstrate your expertise in areas like VMware, Kubernetes, and SQL databases.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL best practices and incident management strategies. Be ready to discuss how you've led teams and managed infrastructure projects in the past. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Manager role. Highlight your experience with IT infrastructure, service desk management, and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects or experiences that demonstrate your leadership in IT support and your understanding of ITIL best practices.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with servers, networks, cloud services, and any tools like VMware or Kubernetes. We love seeing candidates who are technically savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at THAMES 360
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of core infrastructure platforms like servers, networks, and cloud services. Be ready to discuss your experience with VMware, Kubernetes, and Progress OpenEdge databases, as these are crucial for the role.
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll need to demonstrate strong people leadership. Prepare examples of how you've successfully led teams, managed conflicts, or improved service delivery in previous roles. This will show that you can handle the responsibilities of leading the IT Service Desk function.
✨Familiarise Yourself with ITIL Practices
Since the role involves incident, problem, change, and request management, it’s essential to understand ITIL best practices. Be prepared to discuss how you've implemented these practices in past positions and how they contributed to service improvement.
✨Discuss Risk Management Strategies
The role requires a solid understanding of infrastructure risk management and security frameworks like ISO 27001. Think about how you've handled vulnerability remediation, backup, and disaster recovery in your previous jobs, and be ready to share specific examples.