Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential IT support and resolve everyday tech issues for users.
- Company: Dynamic organisation delivering reliable IT services to teams and clients.
- Benefits: Competitive salary, benefits package, and potential for shift patterns.
- Why this job: Be the first point of contact for IT support and make a real difference.
- Qualifications: Motivated individuals with a passion for technology and customer service.
- Other info: Join a supportive team with opportunities for growth in a fast-paced environment.
The predicted salary is between 22000 - 30000 £ per year.
Location: Office-based in Hook
Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits
Job Type: Permanent, Full-time (Possible shift patterns in some environments)
Company Overview: (Company Name) is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery.
Role Purpose: As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk.
Key Responsibilities:
- Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs.
- Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets.
First Line Support Technician (Level 1 IT Support) in Hook employer: THAMES 360
Contact Detail:
THAMES 360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician (Level 1 IT Support) in Hook
✨Tip Number 1
Get familiar with HaloITSM before your interview. Knowing how to navigate the platform will show that you're proactive and ready to hit the ground running. Plus, it’ll help you answer questions about ticket management with confidence!
✨Tip Number 2
Practice your troubleshooting skills! Think of common IT issues and how you’d resolve them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of good communication. As a First Line Support Technician, you'll be the first point of contact for users. Practise explaining technical issues in simple terms to show you can connect with customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace First Line Support Technician (Level 1 IT Support) in Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the First Line Support Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our mission. Keep it friendly and professional – we love a bit of personality!
Show Off Your Tech Skills: Since you'll be using HaloITSM, mention any experience you have with helpdesk software or ticket management systems. If you’ve got troubleshooting skills, let us know how you’ve used them in past roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at THAMES 360
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around common IT issues like password resets and troubleshooting. Familiarise yourself with the tools mentioned in the job description, like HaloITSM, so you can speak confidently about how you would use them in your role.
✨Showcase Your Customer Service Skills
As a First Line Support Technician, you'll be the first point of contact for users. Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and your commitment to providing excellent service.
✨Practice Ticket Management Scenarios
Since ticket management is a key responsibility, think through how you would log, track, and prioritise issues. You might even want to create a mock scenario where you manage a ticket from start to finish, demonstrating your understanding of SLAs and efficient service delivery.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.