At a Glance
- Tasks: Support order processing, manage returns, and provide top-notch customer service.
- Company: Join a dynamic team focused on smooth operations and customer satisfaction.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Ideal for self-motivated individuals looking to develop their career.
- Why this job: Be a vital part of a team that keeps everything running smoothly.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 26100 - 31900 £ per year.
Full-Time | 40 hours per week (Monday – Friday)
About the Role
As a key member of the Office Admin Team, you will work closely with Customer Service and Admin colleagues to ensure smooth day-to-day operations. This varied role involves supporting order processing, returns management, and customer service, while helping to maintain efficient office administration.
Key Responsibilities
- Provide administrative support across all areas of operations
- Process and manage sales orders accurately and efficiently
- Handle customer queries and ensure timely order tracking
- Coordinate and manage product returns and related documentation
Key Skills & Competencies
- Strong attention to detail and organisational skills
- Excellent communication and customer service skills
- Self-motivated and able to work independently
- Proficient in Microsoft Word and Excel
Desirable Experience
- Familiarity with NetSuite or other ERP systems
- Understanding of third-party warehousing or transport logistics
- Experience in B2B/B2C customer service
- Knowledge of return logistics processes
Customer Service and Administration Assistant in Reading employer: THAMES 360 Careers
Join our dedicated aerospace surface treatment team in Walton on Thames, where we prioritise quality and precision in every project. As an employer, we offer competitive salaries starting from £30,000, a supportive work culture that values safety and attention to detail, and opportunities for professional growth within the aerospace sector. Experience a rewarding career with us, where your skills in chrome plating and electroplating will be recognised and developed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administration Assistant in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THAMES 360 Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THAMES 360 Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Administration Assistant in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THAMES 360 Careers:Your cover letter is your chance to shine! Tell us why you want to work at THAMES 360 Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THAMES 360 Careers!
How to prepare for a job interview at THAMES 360 Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
