At a Glance
- Tasks: Drive new business and manage client relationships in IT Service Management.
- Company: Join a global leader in ITSM solutions with a supportive culture.
- Benefits: Competitive salary, commission, hybrid work, and career growth opportunities.
- Other info: Exciting role with a focus on both new business and account management.
- Why this job: Make an impact in ITSM while engaging with senior stakeholders.
- Qualifications: 3+ years in B2B sales, ITSM knowledge, and strong negotiation skills.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across the ITSM landscape. This is a hybrid role with equal focus on new business development and account management.
You will win new clients, build a strong personal pipeline, and grow existing customer relationships by understanding their challenges and positioning our solutions as a trusted extension of their IT operations.
About the company: We help organisations accelerate Service Management best practice through training, consultancy, IT Support and ITSM technology services. Our solutions support clients’ end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.
You will work in a supportive, commercially focused environment where your skills are fully used, with the opportunity to engage senior stakeholders across enterprise organisations.
The role involves:
- New business development: Drive new logo acquisition through outbound prospecting, targeted campaigns, networking and partner engagement. Identify and engage decision-makers across IT, Operations and Service Management. Build and manage a qualified sales pipeline. Own the sales cycle from initial engagement through to close and handover.
- Account management: Develop and grow existing customer relationships, identifying upsell and cross-sell opportunities. Act as a trusted advisor to clients on their ITSM improvement journey. Maintain regular account reviews and support long-term customer success. Work closely with delivery teams to ensure successful execution and identify further opportunities.
Additional responsibilities include:
- Forecast against sales targets, submit monthly progress reports and keep CRM data accurate and up to date.
- Use market and competitor insight to strengthen the value proposition and differentiation.
- Build relationships with senior stakeholders, including C-level executives, across enterprise organisations.
What we’re looking for:
- Proven track record of ITSM solution sales.
- Successful track record of at least 3 years’ B2B sales experience.
- Demonstrable success in both new business acquisition and account development.
- Excellent commercial and relationship negotiation skills and business acumen.
- Credibility and confidence to engage senior stakeholders, including C-level executives.
- Self-motivated, results-driven and accountable.
- Knowledge of ITSM frameworks such as ITIL or SIAM.
- Degree educated, preferably in business or management, or equivalent relevant experience.
What’s on offer:
- Competitive basic salary, dependent on experience.
- Commission and benefits.
- Hybrid working based in Reading.
- An established ITSM portfolio spanning training, consultancy, IT Support and technology services.
This is an exciting, fulfilling role where your skills and experience will be fully utilised. Please apply today if you meet the criteria.
Business Development Manager ITSM /MSP in Reading employer: THAMES 360 Careers
Join our dedicated aerospace surface treatment team in Walton on Thames, where we prioritise quality and precision in every project. As an employer, we offer competitive salaries starting from £30,000, a supportive work culture that values safety and attention to detail, and opportunities for professional growth within the aerospace sector. Experience a rewarding career with us, where your skills in chrome plating and electroplating will be recognised and developed.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager ITSM /MSP in Reading
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like THAMES 360 Careers!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Development Manager ITSM /MSP in Reading
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at THAMES 360 Careers, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at THAMES 360 Careers
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with THAMES 360 Careers’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
