Head Of Strategy & Marketing – Cyber, Digital & Technology in Somerset

Location: Reading, United Kingdom Job Title: Head of Strategy opportunity to participate in high-profile Group and UK cross-functional projects. Job Specific Skills: Marketing Strategy: Ability to develop and manage methods, programs, and tools for setting marketing and sales performance expectations. Strategic Planning: Ability to forecast, anticipate future trends and build scenarios to adapt strategies in response to changing internal and external conditions. Ability to define, plan and follow up main strategic initiatives. Ability to have an holistic view (technical, financial, operational, human resources…) of the business and its environment (customers, competition) to support business decision -making, considering different time horizons. Enhance Customer Experience: Ability to understand, capture, and manage the customer journey and interactions with Thales to enhance customer experience and foster higher degrees of customer loyalty. Ability to access and use Thales capabilities in enhancing customer experience (Customer Days, digital tools,…). Ability to establish crucial trust-based relationships and lead customer interactions to position Thales as a trusted partner, including leveraging (likely multiple), Thales executives and ensuring they are accountable for customer satisfaction. Ability to respond promptly and transparently to customer questions, leveraging expertise from around Thales. Ability to encourage customers to communicate proactively about issues, negative feedback, pain-points and assist in resolving them. Ability to address unexpressed needs promptly. Ability to develop strategies and tactics to keep the customer ‘for life’. Ability to ensure the customer experiences ‘one Thales’. Marketing Planning: Ability to develop a successful marketing plan to grow the target business. Ability to identify and plan marketing activities, from identifying target customers to defining ways to reach and retain them. Security Clearance Requirement: Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance: . #LI-VJ1 At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. #J-18808-Ljbffr