Thales, based in Belfast, seeks a Senior Customer Operations Analyst to own the Customer Intelligence data platform and drive CS efficiency. You will manage Planhat configurations, automation and AI features, ensuring accurate data across Planhat and Snowflake.
You will partner with IT and Data teams to deliver reliable reporting and data quality for leadership. You will be hands-on in building dashboards in PowerBI, maintaining data definitions, and guiding CS teams on tooling usage.
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Senior Customer Success & Data Ops Analyst employer: Thales
Thales is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets collaboration. With a strong focus on employee development, competitive benefits including a performance-related bonus and generous leave policies, and a commitment to inclusivity, Thales empowers its employees to thrive while contributing to critical projects in the Sea sector. Join us to be part of a team that values your unique strengths and supports your professional growth.
