Field Support Engineer

Location: Cheadle, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Your responsibilities will include overseeing and conducting the deployment, commissioning, and maintenance of Sub Surface Sonar Systems on UK vessels, ensuring optimal performance and reliability of the systems through technical support and troubleshooting.

Day to day you will:

• Be responsible for the Health and Safety of all Thales activities carried out by you and engineers you are leading.
• Completion of Risk Assessments.
• Completion of COSHH Assessments.
• Recommend safe systems of work.
• Be ultimately accountable for your own day-to-day welfare.
• Support to both Royal Navy and Export Platforms in Defect Rectification.
• Conduct and Supervise Front-line support including Fault diagnosis and testing as well as acceptance trials both in harbour and at sea.
• Provide On-Call telephone support to our customers.
• Write site visit reports.
• Support to both Royal Navy and Export Platforms Maintenance Periods / Refits.
• Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections.
• Conduct and Supervise scheduled maintenance activities.
• Advise the Service Delivery Manager of stores required for the refit.
• Escalate engineering issues to the Field Services Manager or Service Delivery Manager as required.
• Write post maintenance reports.
• Weekly reports to the Service Delivery Manager Field Services Manager or Service Delivery Manager as required.
• Identify any support required from the project or department.
• Identification of your own personal and professional development and provide Technical Support, Leadership and be a Mentor to other Field Service Engineers.
• Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR).

You will also perform additional ad-hoc duties that will arise from time to time that are consistent with the nature of this position.

About you:

Skills:

• Demonstrable experience in conducting installations and or support engineering preferably in a maritime environment.
• Demonstrable knowledge of complex systems.
• A working knowledge of project plans.
• Able to use a range of IT tools.
• Ability to train, coach and support other Field Service engineers.

Experience:

• As a Principal Field Services Engineer you will have a significant track record of performing well in a relevant engineering discipline, preferably dealing with Complex Systems (Electrical, Electronic and Hydraulic).
• You must be capable of taking the lead in resolving issues, problems, questions and conflicts for your team.
• You will have strong interpersonal skills and the ability to communicate at all levels in the spoken and written word.
• Your experience will demonstrate your high level of self-motivation and the ability to work under pressure are vital.

Values & Behaviours:

• Innovate – Be motivated to search for novel and unique solutions.
• Team working – Maximise the use of the wider department and Thales community to produce winning solutions.
• Develop people – Be prepared to share your ideas and experience with the wider Thales engineering community.
• Focus on customers – Be driven to deliver quality solutions to our customers.
• Safety – Totally embrace the Thales safety culture to provide a safe and healthy working environment for all.
• Ethics - Thales employees must be exemplary in their ethical conduct and social responsibility.

Job holders will be expected to perform in line with the Thales Code of Practice, Policies and Procedures. You will demonstrate “role model” qualities associated with the Thales Group Leadership Model.

Qualifications and Certification:

• Desirable: HNC/HND in a relevant subject or equivalent.
• Have attained, or be working towards an appropriate professional status or equivalent.

Occasionally the role will require to travel to other RN bases across the UK, overseas, and occasional to go to sea to provide support.

The successful candidate will need full Security Clearance (SC). This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

Great journeys start here, apply now!