At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot IT issues for 2000 users.
- Company: Join Thales, a global tech leader shaping the future with innovative solutions.
- Benefits: Enjoy private medical insurance, flexible leave options, and employee discounts.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
The predicted salary is between 36000 - 44000 £ per year.
Thales is a global technology leader with more than 83,000 employees on five continents.
With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust.
Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.
Thales technology makes it possible for two thirds of planes to take off and land safely.
Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics.
Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries.
We are a leading name in our markets and a diverse, constantly evolving organisation.
Join us.
We are currently looking to recruit an End User Support Technician to join our team in
Belfast . The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services.
Key Responsibilities and Tasks
- Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).
- Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.
- Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri).
However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion.
The candidate should be available for on-call if required.
- Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.
- Support and deployment of Smartphone’s - i Phone and Android.
- Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in the Belfast sites giving the customer flexibility for the support provided.
Qualifications, Experience and Skills
- Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.
- Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.
- Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.
- Teamwork focus, able to work with teams located at other remote sites as required.
- Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk
- Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally
- A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.
- Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco Any Connect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds
Desirable
- Automation tools (such as SCCM)
- Network patching and Cable Tracing
- Hardware Installation/Troubleshooting
- i OS / Android / Phone Support
- Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.
At Thales, we ensure equal opportunities, pay and working conditions for all.
The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role.
We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring.
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End User Support Technician employer: Thales
Thales is an exceptional employer, offering a dynamic work environment in Crawley where innovation meets social responsibility. With a strong commitment to employee development, you will have access to market-leading training and mentorship from industry experts, alongside competitive benefits such as private healthcare, a robust pension plan, and opportunities for career advancement within a diverse global organisation. Join us to contribute to cutting-edge projects in defence and aerospace while enjoying a supportive culture that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Thales values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Thales might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Thales!
✨Direct Apply to Thales
Let's not forget to apply directly through the Thales website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Thales.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Thales. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Thales
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
