At a Glance
- Tasks: Provide IT support and troubleshoot issues for users across the UK.
- Company: Join Thales, a global tech leader shaping the future.
- Benefits: Earn £24,000, enjoy flexible working, and receive comprehensive training.
- Other info: Dynamic apprenticeship with excellent growth opportunities and a supportive culture.
- Why this job: Kickstart your IT career with hands-on experience and a permanent role.
- Qualifications: 5 GCSEs including English and Maths; no relevant degrees allowed.
The predicted salary is between 24000 - 24000 £ per year.
Location: Doncaster, United Kingdom
Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust.
Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.
Start Date: 6 September 2027
Salary: £24,000 per annum
Employee type: Permanent
Working Schedule: 37 hours a week, Monday - Friday across 3 shift patterns covering hours between 7:30am - 6pm
Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further…
Benefits of the programme:
- Earn a salary while studying for your apprenticeship
- Gain hands-on experience in a real IT support environment
- Receive job-specific training and development
- Secure a permanent role from the start of your apprenticeship
- Tuition fees for the approved training providers are fully covered
About the Role
As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include:
- Logging, troubleshooting, diagnosing and managing incidents
- Assisting with incidents & service requests
- Assisting end users over the phone and via chats
- Collaborating with the wider EUS and other IS squads
- Ensuring security and process compliance is adhered to
What You Will Learn
Throughout your apprenticeship, you will develop knowledge and skills in:
- ServiceNow (Service Desk tool)
- Assisting end users with day-to-day issues
- Delivering excellent service to internal customers
- Working closely with colleagues across functions to collaborate effectively
- Core IT principles
- Service management and troubleshooting
- IT Security fundamentals
Apprenticeship Programme
For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team. The programme is delivered through a blended learning approach, combining:
- Virtual coaching sessions
- Online learning resources
Entry Requirements
To apply, you will need: 5 GCSEs grade 9-4 (A-C) including English and Maths. Please note that applicants who already hold a relevant degree will not be eligible for this programme.
Benefits
- Competitive salary of £24,000 per annum
- Performance-related pay uplifts
- Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
- Contributory Company Pension
- Health Care Cash Plan
- Hybrid/flexible working options
- Employee assistance programme
- Learning and development support
- Employee discounts and wellbeing initiatives
- Life Cover
- 80 Hours Volunteering per year (first two years)
Thales Apprentice Recruitment Process
- Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage.
- Upload Your CV
- Check your emails for the invitation to apply – this will come from Thales.
- Complete Your Application – follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles.
- Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role.
- Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews.
- Job Offer – successful candidates who perform well throughout the recruitment process will receive a job offer from Thales.
For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr.
Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027.
Closing date: Our applications will close at 11.59 pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps.
PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.
Because of the work we do at Thales, all roles are subject to security requirements. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history.
Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role.
We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features.
If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities.
Join Thales in the UK – Innovate with us and shape the future!
2027 End User Support Apprentice - Level 3 Information Communications TechnicianApprenticeship in Doncaster employer: Thales
Thales is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets collaboration. With a strong focus on employee development, competitive benefits including a performance-related bonus and generous leave policies, and a commitment to inclusivity, Thales empowers its employees to thrive while contributing to critical projects in the Sea sector. Join us to be part of a team that values your unique strengths and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2027 End User Support Apprentice - Level 3 Information Communications TechnicianApprenticeship in Doncaster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Thales values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Thales might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Thales!
✨Direct Apply to Thales
Let's not forget to apply directly through the Thales website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2027 End User Support Apprentice - Level 3 Information Communications TechnicianApprenticeship in Doncaster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Thales.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Thales. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Thales
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
