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- Tasks: Lead the Digital Touch team to enhance customer onboarding and engagement.
- Company: Global tech and security company based in Belfast.
- Benefits: Flexible working hours and opportunities for innovation.
- Why this job: Make a real difference in customer experience with cutting-edge digital strategies.
- Qualifications: Strong background in Digital Customer Success and familiarity with relevant tools.
- Other info: Join a dynamic team focused on improving customer interactions.
The predicted salary is between 36000 - 60000 £ per year.
A global technology and security company in Belfast is seeking a Digital Touch Experience & Insights Lead. This senior role focuses on guiding the Digital Touch team, enhancing customer onboarding through tools like Pendo, and collaborating across Product Management and UX teams.
Candidates should have a strong background in Digital Customer Success and familiarity with Customer Success tools. The role offers flexibility and aims to improve customer experience through innovative digital engagement strategies.
Global Digital Touch Experience Lead in Belfast employer: Thales
Contact Detail:
Thales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Digital Touch Experience Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your work with digital customer success tools. This gives us a tangible way to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital engagement strategies. We want to hear how you’d tackle real-world challenges, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Global Digital Touch Experience Lead in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Digital Touch Experience Lead role. Highlight your background in Digital Customer Success and any relevant tools you've used, like Pendo.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer onboarding and how your experience can contribute to our team at StudySmarter.
Showcase Your Collaboration Skills: Since this role involves working closely with Product Management and UX teams, be sure to mention any past experiences where you successfully collaborated across different teams to achieve a common goal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Thales
✨Know Your Digital Tools
Make sure you’re well-versed in tools like Pendo and other Customer Success platforms. Be ready to discuss how you've used these tools in previous roles to enhance customer onboarding and engagement.
✨Showcase Your Leadership Skills
As a Global Digital Touch Experience Lead, you'll be guiding a team. Prepare examples of how you've successfully led teams in the past, focusing on collaboration with Product Management and UX teams to drive results.
✨Understand Customer Success Metrics
Familiarise yourself with key metrics that define customer success. Be prepared to discuss how you’ve tracked and improved these metrics in your previous roles, as this will demonstrate your analytical skills and strategic thinking.
✨Innovative Engagement Strategies
Think about innovative digital engagement strategies you've implemented or would like to implement. Be ready to share your ideas on how to improve customer experience, as this role is all about enhancing that journey.
