At a Glance
- Tasks: Coordinate and deliver exceptional services to customers while building strong relationships.
- Company: Join Thales, a leader in innovative technology impacting lives daily.
- Benefits: Earn £24,000 a year with a structured apprenticeship and career growth.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and problem-solving.
- Why this job: Gain hands-on experience while studying towards a Level 4 Project Manager qualification.
- Qualifications: 5 GCSEs including English and Maths, plus an A Level at grade C or above.
The predicted salary is between 24000 - 24000 £ per year.
About the Role
Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery. Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability. The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers. Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.
What You Will Learn
- Integrated Logistic/Product Support Engineering Management
- Customer Relationship Management
- Operational Strategy
- Project Management & Business Finance
- Digital Operations
- Leadership
- Communication & Collaboration
- Problem-Solving & Decision Making
- Commercial Awareness
Training Apprenticeship Programme
You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy. The programme is delivered through a virtual learning model, combining:
- Live virtual lectures
- 1-2-1 coaching calls
- Online learning resources
- Self-directed learning activities
Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.
What happens at the end
Secure a permanent role from day one at the start of your apprenticeship.
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- GCSE 5 GCSE's Including English and Maths (grade 5 GCSE's Grade 9-4/A-C) - essential
- A Level in any subject (grade Grade C or above) - essential
Key details
- Wage: £24,000 a year
- Working week: Monday- Friday, 37 hours a week (8 hours Monday- Thursday, 5 hours Friday)
- Hours: 37 hours per week
- Duration: 2 Years
- Start date: 2027-09-06
- Closing date: 2027-02-17
- Apprenticeship standard: Associate project manager (level 4)
- Training provider: THE APPRENTICE ACADEMY LIMITED
About the employer
Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.
2027 Service Delivery Manager Apprentice - Templecombe employer: Thales
Thales is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets collaboration. With a strong focus on employee development, competitive benefits including a performance-related bonus and generous leave policies, and a commitment to inclusivity, Thales empowers its employees to thrive while contributing to critical projects in the Sea sector. Join us to be part of a team that values your unique strengths and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2027 Service Delivery Manager Apprentice - Templecombe
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We think you need these skills to ace 2027 Service Delivery Manager Apprentice - Templecombe
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Thales. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Thales
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Thales. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
