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- Tasks: Provide IT support and troubleshoot issues for UK business users.
- Company: Join Thales, a leader in aviation and aerospace technology.
- Benefits: Earn while you learn with competitive salary and comprehensive benefits.
- Why this job: Kickstart your IT career with hands-on experience and recognised qualifications.
- Qualifications: 5 GCSEs at grades 9-4 including Maths and English.
- Other info: Enjoy 201 hours annual leave and opportunities for volunteering.
The predicted salary is between 20000 - 28000 £ per year.
Location: Doncaster, United Kingdom
Start Date: 07 September 2026
Salary: £24,000 per annum
Employee type: Permanent
Working Schedule: 37 hours a week, Monday - Friday across 3 shift patterns covering hours between 7:30am and 6pm
We are recruiting apprentices to work as part of the UK Service Desk Team whilst also undertaking an IT Technician Apprenticeship.
What the role has to offer:
- Earn while you learn
- Job specific training experience
- Recognised qualifications
- Permanent role from day one
- Tuition fees for university or approved training providers are fully covered
This role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
Apprentice Programme
For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18‑month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week to focus on your academic studies, with the other four days spent applying your learning in a real‑life IT/IS team.
Requirements
- 5 GCSEs at grades 9‑4 (A‑C) including Maths and English
Benefits
- 201 hours annual leave (plus a company day and bank holidays)
- Company Pension
- Health Care Cash Plan
- Life Insurance
- Discount Portal
- Performance-related pay uplifts
- 80 Hours Volunteering (first two years)
Please note, assessment centres for shortlisted candidates will be held between February - May 2026. Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.
Closing date: Our applications will close at 11:59pm on Thursday 12 February 2026.
Recruitment Process: For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr.
Due to the nature of the work that we do at Thales, all our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us. This role requires Security Clearance (SC). It would be advantageous if currently held. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.
Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. Thales UK is committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!
2026 End User Support Apprentice – Level 3 IT Apprenticeship employer: Thales
Contact Detail:
Thales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 End User Support Apprentice – Level 3 IT Apprenticeship
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thales. Understand their values, mission, and the specific role you're applying for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills and experiences relate to the End User Support role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your problem-solving skills! Since this role involves troubleshooting and diagnosing issues, be ready to discuss examples where you've successfully resolved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2026 End User Support Apprentice – Level 3 IT Apprenticeship
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for technology shine through! We want to see that you’re genuinely interested in IT and eager to learn. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the End User Support Apprentice role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the recruitment process there.
How to prepare for a job interview at Thales
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around troubleshooting and service requests. Familiarise yourself with common issues that end users face and how to resolve them. This will show your potential employer that you're ready to hit the ground running.
✨Practice Makes Perfect
Conduct mock interviews with friends or family. Focus on common interview questions related to IT support roles, such as how you would handle a specific technical issue. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, demonstrate your eagerness to learn and grow in the IT field. Talk about any relevant courses or self-study you've done, and express your excitement about the training opportunities offered in the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
