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- Tasks: Provide IT support, troubleshoot issues, and manage service requests for UK business users.
- Company: Join Thales, a leader in technology with a focus on innovation and collaboration.
- Benefits: Earn £24,000 per year, enjoy flexible working, and gain valuable IT skills.
- Why this job: Kickstart your IT career with hands-on experience and a Level 3 apprenticeship.
- Qualifications: 5 GCSEs at grades 9-4 including Maths and English required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 800 - 1400 £ per month.
Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further. This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool. The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop and desktop builds, software deployments and much more.
For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given 1 day per week in which to focus on your academic studies, with the other 4 days spent applying your learning in a real-life IT/IS team.
Responsibilities:- Work as part of the End User Support Team whilst undertaking an IT Technician Apprenticeship.
- Learn to diagnose faults and provide technical support.
- Learn other aspects needed to work within an IT environment.
- 5 GCSE’s at grades 9-4 (A‑C) including Maths and English.
Further Information: ApprenticeshipNI eligibility conditions apply. Start Date: 07 September 2026. Please note, assessment centres for shortlisted candidates will be held between February - May 2026. Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026. Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026. Please note that roles may close earlier than the advertised deadline if we receive a high number of applications. We encourage you to apply as soon as possible to avoid missing out on this opportunity.
Due to the nature of the work that we do at Thales, all of our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK, and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements prior to starting with us. This role requires Security Clearance (SC). It would be advantageous if currently held; however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process, you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and/or educational history.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. Salary: £24,000 per annum; Contract Type: Permanent; Weekly hours: 37; Worktime: Monday to Thursday 8am - 4.45pm, Friday 8am - 12pm; flexible working available.
2026 End User Support Apprentice - Level 3 IT Apprenticeship in Belfast employer: Thales UK
Contact Detail:
Thales UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 End User Support Apprentice - Level 3 IT Apprenticeship in Belfast
✨Tip Number 1
Get to know the company! Research Thales and understand their values, mission, and the specifics of the End User Support role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and common IT issues. Being able to demonstrate your knowledge during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current apprentices or employees at Thales through platforms like LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about landing this apprenticeship.
We think you need these skills to ace 2026 End User Support Apprentice - Level 3 IT Apprenticeship in Belfast
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in IT and technical support. This will help us understand why you're a great fit for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your skills and experiences that align with the responsibilities of the End User Support Team. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate applications that are easy to read and get straight to the important bits!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website to avoid missing out on this fantastic opportunity. The sooner we see your application, the better!
How to prepare for a job interview at Thales UK
✨Know Your IT Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common troubleshooting techniques and tools you might use in a support role. This shows your passion for IT and that you're eager to learn.
✨Familiarise Yourself with Service Desk Tools
Since you'll be using a Service Desk tool, it’s a good idea to research what these tools do and how they function. Mentioning specific tools or experiences during your interview can really impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Practising responses to common scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Show Enthusiasm for Learning
This apprenticeship is all about growth, so express your eagerness to learn and develop your skills. Share examples of how you've tackled challenges in the past and how you plan to apply your learning in this role.
