Account Manager – Mid‑Market Customer Success
Responsible for managing and growing a portfolio of Mid‑Market customers, driving product adoption and identifying upsell opportunities in collaboration with Customer Success Managers to achieve retention objectives.
- Manage and develop relationships with mid‑market accounts.
- Drive adoption of solutions and collaborate with Customer Success to meet retention goals.
- Identify and pursue upsell opportunities.
Key Skills: ChatGPT, Gong Engage, LinkedIn Sales Navigator, Salesforce, Big Data, Fintech, Information Technology, Business Intelligence, Financial Services, Cybersecurity, Big Data Analytics.
Analyst – Global Incident Response
Supports Global Incident Response efforts by conducting client consultations, managing accounts, and utilizing data collection tools to respond to incidents, focusing on client satisfaction and account growth.
- Conduct incident response consultations with clients.
- Manage client accounts throughout incident lifecycle.
- Use data collection tools to analyze incidents.
- Ensure high client satisfaction and identify growth opportunities.
Technical Skills: Data Mining Tools, DFIR Operations, EDR Tools, MITRE Threat Intelligence, Cloud Security, Information Technology, Cybersecurity Software.
Principal Product Specialist – DSPM Solutions (EMEA)
Drives sales strategy, manages Proof of Concept processes, and facilitates customer engagement for Data Security Posture Management (DSPM) solutions across EMEA, ensuring product evolution based on customer feedback.
- Develop and execute sales strategy for DSPM offerings.
- Lead PoC delivery and coordinate customer engagement.
- Gather feedback and collaborate with product teams for continuous improvement.
- Represent Thales in EMEA markets.
Key Skills: AI, AWS, Azure, Cloud Security, Data Security Posture Management, GCP, Gen AI Infrastructure.
Project Support Officer – Integrated Airspace Protection Systems (IAS)
Provides administrative, reporting, and coordination support to bid and project activities in Belfast, ensuring smooth operations in line with Thales processes.
- Run customer, bid, and project meetings – arrange logistics and prepare presentation materials.
- Coordinate contributions from attendees and create information packs.
- Maintain meeting agendas, minutes, and action registers.
- Track document lifecycle and support document management procedures.
- Assist with data entry, reporting cycles, dashboards, and data summaries.
- Manage timesheets and expense submissions efficiently.
Benefits: Competitive salary, performance‑related bonus, half‑day every Friday, 28 days annual leave (plus bank holidays), up to 40 hours/year flex, 24h volunteering paid, private healthcare, pension scheme, life cover, 24/7 Employee Assistance Program, mental wellbeing app, employee discount schemes, gym membership discounts.
Requirements: Experience providing administration support within a PMO, bid or project management environment and senior management; proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); strong attention to detail and ability to present data clearly and summarised.
Security Clearance: This role requires Security Clearance (SC). The successful applicant must obtain and maintain SC clearance prior to commencing employment. Residence in the UK for the last five years is required.
Location: Belfast, United Kingdom.
