At a Glance
- Tasks: Manage service delivery programmes and build strong customer relationships.
- Company: Thales, a global tech leader in defence and digital security.
- Benefits: Competitive salary, annual bonus, matched pension, and 28 days leave.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Join a mission-driven team protecting our future with innovative technology.
- Qualifications: Experience in service management or technical roles; degree preferred.
The predicted salary is between 50000 - 60000 £ per year.
Location: Belfast, United Kingdom
Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.
Thales currently have an opportunity for a Service Delivery Manager (SDM), based out of our Belfast site. Service Delivery Managers are responsible for managing and delivery of Service-related Programmes and work packages into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of an overarching support capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as the bridge between the Customer and our operational delivery teams.
As an SDM you'll report into the Head of Service Delivery IAS UK and will support the Service Delivery team to ensure the service delivery as agreed in the contract(s) and ensure SLAs and customer satisfaction are achieved or exceeded.
Integrated Airspace Protection Systems (IAS) Our main purpose is to protect and defend. We provide rapid integrated solutions for detection, coordination, fire control, engagement and support. We cover three sectors: Surface Attack & Air Defence (UK), Air Defence (International) and Air Operations & Services as well as Space.
What will you deliver?
- Monitor, control and delivery of the Service programme and related work package commitments, using effective planning methodologies.
- Maintain the Service Management Plan.
- Permanently update the Service File and ensures it is continuously adapted.
- Interface with the Customer about the technical & operational subjects relating to the capture and processing of requests.
- Guarantee service delivery according to Service Level Agreements.
- Develop innovative solutions to improve effectiveness and efficiency.
- Ensure that incidents are managed and that the service is continuously available.
- Classify incidents, find the root cause and propose Engineering Change Request if needed.
- Ensure that service requests are managed properly.
- Optimise the experience feedback.
- Analyse customer feedback, performance indicators and operating reports.
- Produce and monitor Key Performance Indicators (KPI).
- Identify sources of improvement and their priorities, which might be converted into product or system change by the System Engineering Manager (SEM).
- Coordinate the technical activities conducted by the teams involved in the provision of Customer Services.
Who are we looking for?
This position requires expert experience in either a service management or technical solution role. The Key skills and experience required includes the following:
- Experience of working in a Product Support and or service environment is essential.
- Experience in delivering and managing a programme or significant workpackages within an Engineering/Defence/Manufacturing sector.
- Experience in delivering competitive bids in short timescales.
- Broad commercial and financial awareness.
- Able to operate effectively under project constraints and pressure and able to display sound judgement.
- Strong customer focus with the ability to build relationships at all levels.
- Degree level qualification or equivalent in a technical or business subject.
- A programme management qualification or equivalent would be of benefit.
- The SDM should have flexibility to travel often at short notice.
What can we offer you?
On offer is a competitive salary and benefits package, which includes; Annual Performance Bonus Matched Pension up to 7% 28 days annual leave.
Service Delivery Manager JBLE1_NI in Belfast employer: Thales UK Limited
Thales is an exceptional employer, offering a dynamic work environment in Belfast where innovation meets purpose. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside a competitive salary and benefits package that includes a performance bonus and generous leave. Join us to be part of a team that not only delivers cutting-edge technology but also contributes to the security and stability of our nation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching Thales and their services. Understand their mission and values, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in service management and customer relations can benefit Thales. A confident and clear presentation of your abilities can make all the difference in securing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Manager JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service management and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Customer Focus:Since building strong customer relationships is key for us, make sure to include examples of how you've successfully managed customer expectations in the past. We want to know how you handle challenges and keep clients happy!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Thales UK Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Familiarise yourself with Thales' services and how they align with customer needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in service management or technical solutions. Think about times when you've successfully managed programmes or work packages, and be ready to discuss the challenges you faced and how you overcame them.
✨Build Rapport
Remember, this is not just about your skills; it's also about how well you connect with the interviewers. Be personable, ask questions, and engage in conversation. Building a good relationship can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to service delivery. Think through potential scenarios, such as managing incidents or optimising customer feedback, and prepare your responses. This shows your problem-solving skills and readiness for the role.
