Sales Order Coordinator - Belfast

Location: Belfast, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space.

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

As a Sales Order Coordinator you will act as the primary contact to the customer providing a variety of direct services throughout the new build/spares/repair cycle such as direct contact with the Customer (internal or external) through onsite & offsite meetings and teleconferences.

• To process all enquiries received by the Service Management Office as appropriate.
• Manage effective proactive and reactive communications both externally with Customers and internally across all areas of the organisation.
• Liaise across the business to resolve Customer enquiries of varying levels of complexity.
• Ensure reporting systems/tools are kept up to date and status movements are accurate.
• Ensure that Customer agreements are fully understood by all areas in the respective process, and that the latest revision copy of the customer contract/purchase order, where appropriate, is available electronically.
• Maintain high levels of awareness and control on all aspects of Customer new build, spare and repair programs, including status and priorities, forecasting, and delay issues through continuous review and reporting of order books.
• Where blockers in the process exist, minimise impact of such blockages by anticipating problems and planning contingencies.
• Develop relationships with internal and external customers to ensure levels of service are to a high standard.
• Work as part of the larger team to manage the priorities of each customer.
• Accurate data capture for all release, shipping and despatch documents as required to ensure on-time shipment to Customers and compliance to Government trade regulations.
• Release of repairs, spares and manufactured items via the appropriate business system and ensure all transactions completed accurately.
• Promote continued improvements through LEAN processes.

• PC literate with a good understanding of Microsoft office tools.
• Excellent communication skills.
• The individual should be able to communicate well at most levels and be able to approach and work with colleagues for a common objective.
• Good numeracy skills, including the ability to pull together data from various sources and to prepare and present such data on Excel spreadsheets.
• Attention to detail and ability to ensure all work is carried out accurately and conscientiously.
• Ability to work independently and manage own time effectively.
• Shows Initiative.
• Ability to plan logically and pro-actively manage the role.
• To organise own workload and be able to work under pressure.
• Oracle (or equivalent ERP system).
• Experience of managing Customers in a diverse international market.
• At least 2 years experience in office based, transactional work with a strong element of investigation and support.

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

If you are interested in this role, we would encourage you to have an informal chat with the Talent Acquisition Partner.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a sole British National from birth and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

Great journeys start here, apply now!