Network DDOS Engineer - Belfast

Location: Belfast, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space.

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Job description: As a Network Escalation Engineer, you will provide the top tier of support, working alongside our exceptional global teams of professionals in Engineering, Security, Product Management, and Product Support. You will join our 24*7 global Escalation team and will be responsible for analyzing and resolving complex and challenging issues focusing on our Network protection solution and driving the quality of Imperva products forward.

The role:

• Lead problem resolution requiring extensive analysis, troubleshooting, and escalation to product development for our Network protection product
• Work with Imperva’s developers on solutions to problems escalated from the Imperva support teams globally
• Prioritize issues handling and bug fixes
• Take part in shaping new features and products and represent the voice of the customer
• Proactive prevention of support issues by analyzing problem trends and making recommendations to improve product quality, processes, and knowledge
• Knowledge transfer to support teams
• Identify, propose, and enforce escalation process improvements
• Assist different teams including support, premium services sales, and other teams in the field

Qualifications:

• At least 5 years of experience and relevant background as a Network Engineer
• Deep understanding and proven experience with BGP and Network routing
• Deep understanding of L3/L4 and L7 protocols
• Experience with Cisco/Juniper routing and switching – advantage
• Knowledge of security appliances (such as firewalls) - advantage
• Excellent analytical and problem-solving skills
• Excellent customer-facing skills
• Ability to write technical guides and explain technical concepts both to a non-technical audience and technical engineers
• Ability to work with several interfaces in parallel and matrix management skills
• Team player
• High level of interpersonal skills
• Proven ability to influence without authority and drive results
• Analyzing data using tools like Grafana, Kibana, Coralogix – advantage
• Technical certifications such as JNCIA/CCNA/DBA etc – advantage

Applicants must have a valid work permit in the UK.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

Great journeys start here, apply now!