Claims Quality Assurance Officer in Alton, Hampshire

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Are you an inquisitive, collaborative, and influential individual looking for an exciting, dynamic, and varied role in Quality Assurance? Do you enjoy using your judgement, risk-based thinking, and problem-solving skills to help shape decisions and support programme success throughout the project lifecycle? We're looking for Quality Assurance Managers to join our team in Cheadle.

What We're Looking For

• We value diverse experiences and perspectives, and we're interested in people who can bring fresh thinking, curiosity, and a willingness to learn.
• Someone who thrives on building strong relationships, enjoys working collaboratively, and is passionate about making a positive impact through continuous improvement and thoughtful problem-solving.
• A natural relationship-builder who communicates effectively and enjoys working as part of a project team environment.
• Strong in analytical and critical thinking, with the ability to identify trends, interpret data, and turn insights into meaningful recommendations.
• Adaptable, resilient, and flexible, able to navigate changing priorities whilst maintaining momentum and focus.
• A collaborative team player with high levels of self-awareness and emotional intelligence.
• Well-organised, with strong planning and prioritisation skills.
• A creative problem-solver who can make well-informed decisions and approach challenges with confidence.
• Committed to acting with integrity and upholding the Thales Ethics Policy.

Quality Assurance Managers at Thales play a critical role in supporting programme delivery, representing the voice of the customer, and driving a culture of quality and continuous improvement. You'll work closely with project teams, customers, suppliers, and business leaders, helping to ensure that quality remains at the heart of decision-making throughout the project lifecycle.

Responsibilities

• Acting as the customer's representative within project and bid teams to maximise customer satisfaction.
• Monitoring, analysing, and reporting quality performance to support successful project delivery.
• Identifying risks, opportunities, and areas for continuous improvement.
• Planning and conducting project audits and surveillance activities in line with Project Quality Plans and audit strategies.
• Promoting a positive quality culture throughout the business.

Essential

• Experience working within a quality assurance, regulated, or continuous improvement environment.
• Sound knowledge of current quality standards, practices, and methodologies.
• Understanding of Quality Management Systems (QMS) and certification requirements.

Desirable

• Quality assurance experience within project, design, engineering, or manufacturing environments.
• Proven experience collaborating across multi-functional teams to drive quality improvements.

The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus, and much more depending on the role.

If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities.