Imperva, A Thales Company, seeks a Senior Customer Operations Analyst to join the Customer Intelligence team. You will own the CS platform (Planhat), maintain data accuracy across Planhat and Snowflake, and optimize processes used by the CS organization.
You will configure AI features, automate workflows, and collaborate with Sales, Product and Finance to turn data into clear, actionable insights for leadership and cross-functional teams.
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AI-Driven Customer Success Ops Lead employer: Thales Group
Thales is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Crawley. With a strong commitment to employee growth, we provide extensive training opportunities, competitive benefits including private medical insurance and annual bonuses, and a supportive environment where your contributions directly impact the future of technology. Join us to be part of a team that values diversity, encourages creativity, and prioritises ethical AI solutions.
