About the Role
Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.
Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.
What You Will Learn
As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:
- Integrated Logistic/Product Support Engineering Management
- Customer Relationship Management
- Operational Strategy
- Project Management & Business Finance
- Digital Operations
- Leadership
- Communication & Collaboration
- Problem-Solving & Decision Making
- Commercial Awareness
Training
Apprenticeship Programme
You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy.
The programme is delivered through a virtual learning model, combining:
- Live virtual lectures
- 1-2-1 coaching calls
- Online learning resources
- Self-directed learning activities
Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.
What happens at the end
- Secure a permanent role from day one at the start of your apprenticeship
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- GCSE 5 GCSE's Including English and Maths (grade 5 GCSE's Grade 9-4/A-C) - essential
- A Level in any subject (grade Grade C or above) - essential
Key details
- Wage: £24,000 a year
- Working week: Monday- Friday, 37 hours a week (8 hours Monday- Thursday, 5 hours Friday)
- Hours: 37 hours per week
- Duration: 2 Years
- Start date: 2027-09-06
- Closing date: 2027-02-17
- Apprenticeship standard: Associate project manager (level 4)
- Training provider: THE APPRENTICE ACADEMY LIMITED
About the employer
Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.
2027 Service Delivery Manager Apprentice - Templecombe employer: Thales Group
Thales is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Crawley. With a strong commitment to employee growth, we provide extensive training opportunities, competitive benefits including private medical insurance and annual bonuses, and a supportive environment where your contributions directly impact the future of technology. Join us to be part of a team that values diversity, encourages creativity, and prioritises ethical AI solutions.
