2027 Service Delivery Manager Apprentice - Level 4 Associate Project Manager Apprenticeship

Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery. Service Delivery Managers (SDM) are responsible for the co‑coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability. The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers. Customer relationship management is key to service success to ensure we pre‑empt customer needs and offer solutions that add value. What You Will Learn As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem‑Solving & Decision Making
• Commercial Awareness

Apprenticeship Programme: You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy. The programme is delivered through a virtual learning model, combining:

• Live virtual lectures
• 1‑2‑1 coaching calls
• Online learning resources
• Self‑directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.

Are you passionate about project management and support engineering services? Do you have an inquisitive mind? Are you looking for an employer who will sponsor you through academic study, whilst providing valuable and exciting on‑the‑job experience within a global, innovative and industry‑leading organisation?

2 A Levels grade C or above in any subject or equivalent Level 3 qualification such as BTEC Diploma (MM), T Level (Merit) or Level 3 apprenticeship
5 GCSEs grade 4‑9 (A‑C) including English and Maths

Please note that applicants who already hold a relevant degree will not be eligible for this programme. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. In addition, this role supports a UK Eyes Only programme and is therefore subject to government‑mandated nationality restrictions. To satisfy the security clearance requirements for access to highly sensitive information, applicants must have been British citizens from birth and must not hold any other nationality. This requirement is determined by the UK Government and is a condition of programme access rather than an employment preference.

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

• Earn while you learn with a competitive salary
• Gain hands‑on, job‑specific training and real‑world experience
• Achieve a recognised professional qualification
• Secure a permanent role from day one
• Have your tuition fees fully paid
• Build valuable experience and develop your career
• Work in a high‑profile role where you can make a real impact from the start
• Learn from experienced professionals and develop skills that will support your long‑term career growth, Competitive salary of £24,000 per annum
• Performance‑related pay uplifts
• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years), For further details of the evidence required to apply for security clearance please follow this link - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels

Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

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