At a Glance
- Tasks: Manage high-priority customer escalations and diagnose complex issues.
- Company: Join Thales, a global leader in technology and innovation.
- Benefits: Hybrid work arrangement, competitive salary, and focus on customer success.
- Other info: Opportunity for knowledge sharing and career growth in a global support organisation.
- Why this job: Be part of a dynamic team solving real-world problems 24/7.
- Qualifications: Deep experience in Linux/Windows, databases, networks, and security.
The predicted salary is between 63000 - 77000 £ per year.
Thales is seeking a Sr. Escalation Engineer - Client Services in Belfast, offering a hybrid work arrangement. You will join a global support organization and manage high-priority customer escalations, diagnosing complex issues and coordinating cross-functional teams to drive timely resolutions.
The role requires after-hours/weekend support on a 24x7 rota, deep experience across Linux/Windows, databases, networks, and security, and a relentless focus on customer success and knowledge sharing.
Senior Escalation Engineer - 24x7 Global Support employer: Thales Cybersecurity Products
Imperva, a Thales Company, is an exceptional employer located in the vibrant city of Belfast, offering a hybrid work model that promotes flexibility and work-life balance. With a strong focus on employee growth, we provide ample opportunities for professional development and a collaborative work culture that values innovation and teamwork. Join us to be part of a forward-thinking organisation that prioritises your career advancement while enjoying the unique advantages of working in Northern Ireland's thriving tech landscape.
Contact Details:
Thales Cybersecurity Products Recruitment Team
