At a Glance
- Tasks: Engage customers and drive product adoption through innovative digital programmes.
- Company: Join Thales, a leader in cybersecurity with a collaborative culture.
- Benefits: Competitive salary, flexible leave, medical benefits, and employee discounts.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer success while working with cutting-edge technology.
- Qualifications: Experience in customer engagement and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
- Title: Digital Program Manager
- Base location: Belfast, Northern Ireland (Hybrid)
Thales is an analyst‑recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside.
Our solutions proactively identify, evaluate, and eliminate current and emerging threats, enabling customers to innovate while protecting what matters most.
Summary
Thales is looking for a Digital Program Manager – Digital Touch Customer Success to join our growing CSM team in Belfast.
This role will engage customers throughout their Thales journey, delivering content and interaction that drives successful adoption of Thales products.
You will collaborate cross‑functionally to remove obstacles to customer success and drive positive outcomes in every interaction.
Responsibilities
- Deliver programs to engage with customers at scale, increasing product adoption, retention and growth.
- Utilize tools such as Planhat, User Voice, and Higher Logic to automate and manage engagement.
- Leverage NPS, CSAT, and User Voice data to drive action based on the voice of the customer.
- Use customer data and feedback to identify and prioritize the enablement roadmap.
- Work with the Digital Community Manager and Digital Engagement Lead to maximize customer networking, enablement and engagement through community participation, multimedia content, and live events.
- Advocate customer needs with internal stakeholders (Support, Engineering, Product Management, Sales) to drive product usage and identify growth opportunities.
- Maintain an understanding of company technology, products, and services.
- Collect customer success stories for use in reference programs.
Requirements
- Relevant experience in a high‑volume customer engagement role (e. g., Digital/Tech Touch Customer Success, Marketing Operations, SMB Account Management).
- Experience designing and implementing customer engagement strategies and programs.
- Ability to lead cross‑functional projects.
- Data‑driven mindset with experience leveraging customer analytics to prioritize action.
- Strategic “out‑of‑the‑box” thinking to deliver results.
- Experience with customer engagement tools such as Marketo, Planhat, Pendo, Hub Spot, Qualtrics, etc.
- Experience with CRM tools such as Salesforce.
- Familiarity with IT Security and Saa S companies is an advantage.
- Excellent communication and presentation skills.
- Rewards
Thales offers a competitive compensation package that includes base salary, medical benefits, flexible time off and more. It’s an exciting time to work in the security space.
Applicants must be legally authorized to work in the UK at the time of hire.
This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.
At Thales, we ensure equal opportunities, pay and working conditions for all.
Benefits include private medical insurance, flexible leave, cycle‑to‑work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and more depending on the role.
We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring.
Discover more about our programmes, employee networks, wellbeing policies, and inclusive features.
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Digital Program Manager in Belfast employer: Thales Cybersecurity Products
Imperva, a Thales Company, is an exceptional employer located in the vibrant city of Belfast, offering a hybrid work model that promotes flexibility and work-life balance. With a strong focus on employee growth, we provide ample opportunities for professional development and a collaborative work culture that values innovation and teamwork. Join us to be part of a forward-thinking organisation that prioritises your career advancement while enjoying the unique advantages of working in Northern Ireland's thriving tech landscape.
Contact Details:
Thales Cybersecurity Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Program Manager in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thales Cybersecurity Products. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thales Cybersecurity Products before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Program Manager in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thales Cybersecurity Products:Your cover letter is your chance to shine! Tell us why you want to work at Thales Cybersecurity Products specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thales Cybersecurity Products!
How to prepare for a job interview at Thales Cybersecurity Products
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
