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- Tasks: Lead strategic account management and build strong client relationships to enhance patient outcomes.
- Company: Thalamos, a pioneering tech company transforming mental health services.
- Benefits: Free lunch, regular socials, generous holiday, and a learning development programme.
- Other info: Join a collaborative team focused on meaningful change in health and care.
- Why this job: Make a real impact in healthcare by improving patient outcomes through innovative digital solutions.
- Qualifications: Strong relationship-building skills and experience in strategic account management.
The predicted salary is between 60000 - 80000 £ per year.
Working cross-functionally, you will lead strategic account management for Thalamos clients, helping organisations realise value from our products, strengthen adoption across services, and identify opportunities to expand our work together to deliver improved outcomes for patients. Thalamos operates a series of products which, when combined, offer unified workflows across the NHS, social care, police and wider organisations to support those subject to the Mental Health Act. Together, these products support assessment, care and treatment in complex environments, while generating rich pathway data across a region. We want to leverage this infrastructure to expand the number of patients we can help when organisations can join up effectively and frontline staff are supported to work efficiently.
We are looking for an Account Management Lead to build trusted relationships with clients, support them to embed and grow their use of Thalamos, and identify where additional products, services or use cases could deliver further operational and patient benefit. This is primarily a strategic account management role, with a strong focus on retention and growth within existing clients. To do this well, you will work closely with our programme team and client organisations to ensure the core platform is implemented effectively, adopted well, and delivering value in practice.
Key Responsibilities
- Act as the senior day-to-day contact for live client accounts and partner organisations (such as suppliers of integrated solutions), building strong relationships across NHS trusts, partner organisations and wider public services.
- Develop a clear understanding of each client’s priorities, challenges and long-term objectives.
- Create and maintain strategic account plans, with a clear view of priorities, risks and growth opportunities.
- Lead regular client reviews, presenting performance insights, service updates and recommendations clearly and credibly.
- Help clients connect their use of Thalamos to service improvement, partnership working and patient impact.
- Identify opportunities to extend the value of Thalamos through new use cases, broader deployment, additional products or expanded scope.
- Work closely with clients to understand unmet needs, operational pressures and pathway challenges that Thalamos could help address.
- Shape proposals for new work in a way that is grounded in client need, aligned to public sector priorities and focused on meaningful outcomes.
- Support commercial conversations with existing clients in a way that is thoughtful, credible and centred on long-term partnership.
- Contribute to growth within existing accounts through successful delivery, trust and demonstrated value.
- Work closely with the Thalamos programme and product teams to ensure the platform is implemented effectively, supports strong client adoption and learnings are used to enhance the product offering.
- Keep visibility of delivery progress, dependencies and client feedback, so account plans reflect what is happening in practice.
- Coordinate with Product, Programme, Operations and Leadership teams to ensure client needs and opportunities are understood across the business.
- Oversee business as usual account management activity, including service updates, contract management, KPI reporting and documentation.
- Monitor account performance and client health, using data and feedback to identify risks and improvement opportunities.
- Lead risk, issue and escalation management, ensuring concerns are addressed promptly and constructively.
- Maintain accurate account plans, client records and opportunity tracking through disciplined use of internal systems and documentation.
Skills, Knowledge and Expertise
- You bring commercial awareness, but approach growth through value, credibility and long-term partnerships rather than focusing on 'upselling'.
- You are motivated to improve outcomes in health and care through digital products that support real-world change.
- You see the value of being part of a team and celebrate the achievements of a group of people together over individual success.
- You build strong relationships and become a trusted partner over time.
- You are comfortable working across strategy, delivery and stakeholder management.
- You can operate effectively in complex, multi-stakeholder health and care environments.
- You are proactive, organised and able to bring clarity where there is complexity or uncertainty.
- You believe technology can improve patient outcomes and are motivated to help clients turn that potential into practical impact.
Benefits
- Free lunch 2 days a week.
- Regular socials.
- 22 days holiday, plus bank holidays, plus your birthday and 3 days between Christmas & New Year.
- Discretionary bonus dependent on role and salary.
- Learning and Development Programme.
- 4% company pension contribution for qualifying earnings.
- Share Options.
- Enhanced Parental Leave Policy.
Account Management Lead employer: Thalamos
Contact Detail:
Thalamos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Thalamos. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Thalamos, understand their products, and think about how you can help clients achieve their goals. Show them you’re not just another candidate; you’re the one who gets it.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows you’re genuinely interested and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Account Management Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thalamos team and making a difference in health and care.
We think you need these skills to ace Account Management Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Management Lead role. Highlight your experience in strategic account management and how it aligns with Thalamos' mission to improve patient outcomes.
Showcase Your Relationship-Building Skills: We want to see how you build trusted relationships with clients. Share examples of how you've successfully managed client accounts and fostered long-term partnerships in your previous roles.
Demonstrate Your Understanding of the Sector: Familiarise yourself with the challenges and opportunities in the health and care sector. Show us that you understand the complexities of working with NHS trusts and public services, and how Thalamos can make a difference.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Thalamos.
How to prepare for a job interview at Thalamos
✨Know Your Clients
Before the interview, research Thalamos and its clients thoroughly. Understand their priorities, challenges, and how the products can improve patient outcomes. This will help you demonstrate your ability to build strong relationships and align with their strategic goals.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully managed accounts in the past. Highlight your experience in creating strategic account plans and leading client reviews. Be ready to discuss how you can identify growth opportunities and address client needs effectively.
✨Emphasise Collaboration Skills
Since this role involves working cross-functionally, be prepared to talk about your experience collaborating with different teams. Share specific instances where you’ve worked with product or programme teams to enhance client satisfaction and service delivery.
✨Demonstrate a Value-Driven Approach
Thalamos values long-term partnerships over upselling. Be ready to discuss how you prioritise delivering value to clients and improving their operational efficiency. Show that you understand the importance of aligning your proposals with public sector priorities and meaningful outcomes.