Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team and manage reservations in a fast-paced hotel environment.
- Company: Join a dynamic hotel group known for excellent customer service and a supportive team culture.
- Benefits: Enjoy a salary up to £30,000, flexible hours, training opportunities, and discounts for you and your friends.
- Why this job: Perfect for those who thrive under pressure and love interacting with guests while developing their career.
- Qualifications: Must have confidence, great communication skills, and a passion for customer service.
- Other info: Includes attractive staff uniform and free team transport in applicable locations.
The predicted salary is between 18000 - 42000 £ per year.
Can you stay calm, professional and personable in a fast-paced environment? Were looking for a dedicated and professional Front Office Manager who is skilled in management and organisation. The full-time role includes overall responsibility for the front desk, front of house porters, night team and reservations. It requires confidence, communication skills, a friendly personality and a passion for delivering excellent customer service. Youll need to be flexible about working hours, including weekends. Excellent personal presentation is also essential. Its a fast-paced environment, so youll need to be able to stay calm under pressure and multi-task effectively. Youll also need to be able to anticipate guests needs, deal with their enquiries and requests, and pass these on to colleagues if necessary. With overall responsibility for the operation of the front office department, youll manage the group and individual reservations processes, and review availability and revenue strategy day by day. A full knowledge of all the hotels amenities is also required, so that you can upsell. Youll also train and develop the team. Using strong admin skills, youll manage the teams shifts, handle the departments accounts, and liaise with other departments to ensure rooms are always properly prepared for new guests. What we need from you Confidence, excellent communication skills, and a friendly personality Flexibility with working hours, including weekends Passion for delivering excellent customer service Excellent personal presentation What we offer Salary up to £30,000 100% service charge, up to approx £2000 per year Attractive staff uniform Flexible working pattern Training and development opportunities including SVQs and professional qualifications Team meals Free Team transport (in applicable locations) Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family Pension Great selection of benefits AMRT1_UKCT
Front of House Manager employer: Thainstone House, Inverurie
Contact Detail:
Thainstone House, Inverurie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Showcase your ability to stay calm under pressure by sharing specific examples from your past experiences. Whether it’s handling a difficult guest or managing multiple tasks at once, demonstrating your composure will resonate well with us.
✨Tip Number 2
Highlight your communication skills by preparing to discuss how you effectively interact with both guests and team members. We value a friendly personality, so be ready to share instances where your approach made a positive impact.
✨Tip Number 3
Familiarize yourself with our hotel’s amenities and think about how you can upsell them. Being knowledgeable about what we offer will not only help you in the role but also impress us during the interview.
✨Tip Number 4
Demonstrate your flexibility by discussing your availability and willingness to work weekends. We appreciate candidates who are adaptable and ready to meet the demands of a fast-paced environment.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management and organizational skills, as well as your experience in customer service. Use specific examples that demonstrate your ability to stay calm under pressure and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your flexibility with working hours. Mention your communication skills and how they have helped you in previous roles, especially in fast-paced environments.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved front office management or similar responsibilities. Highlight any experience you have with reservations processes, upselling hotel amenities, and training staff.
Prepare for the Interview: If invited for an interview, be ready to discuss how you handle stressful situations and multi-tasking. Prepare examples of how you've anticipated guests' needs and dealt with inquiries effectively in the past.
How to prepare for a job interview at Thainstone House, Inverurie
✨Show Your Calm Under Pressure
In a fast-paced environment, it's crucial to demonstrate your ability to stay calm and composed. Share examples from your past experiences where you successfully managed stressful situations while maintaining professionalism.
✨Highlight Your Communication Skills
Effective communication is key for a Front of House Manager. Be prepared to discuss how you have effectively communicated with guests and team members in previous roles, ensuring that everyone's needs were met.
✨Demonstrate Your Customer Service Passion
Since the role requires a passion for delivering excellent customer service, come ready with specific examples of how you've gone above and beyond for guests in the past. This will show your dedication to creating a positive experience.
✨Know the Hotel's Amenities
Familiarize yourself with the hotel's amenities and services before the interview. Being able to discuss how you would upsell these features to guests will demonstrate your proactive approach and knowledge of the industry.
