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For Companies At a Glance
- Tasks: Deliver exceptional guest service and oversee night operations at a stylish boutique hotel.
- Company: Join the vibrant team at Hotel Indigo London Tower Hill, part of IHG Hotels & Resorts.
- Benefits: Enjoy competitive salary, global staff discounts, and career development opportunities.
- Other info: Work in a supportive team environment with ongoing training and development.
- Why this job: Be the face of the hotel overnight and make a real impact on guest experiences.
- Qualifications: Experience as a Night Receptionist or Supervisor with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hotel Indigo London Tower Hill
Contract: Full-time
Shift Pattern: Night shifts (typically 11:00pm - 7:00am)
About Us
Hotel Indigo London Tower Hill is a stylish boutique hotel inspired by the neighbourhood's rich history and vibrant character. As part of IHG Hotels & Resorts, we combine individuality with the strength, systems, and career opportunities of a global hospitality leader. We are now looking for a confident and guest-focused Night Receptionist / Night Supervisor to be the face of the hotel overnight, ensuring exceptional service, smooth operations, and a safe, welcoming environment for our guests.
The Role
As Night Receptionist / Supervisor, you will take ownership of the hotel during the night shift, acting as the senior operational presence on duty. You will deliver outstanding guest service, supervise night operations, and ensure all procedures are completed accurately and efficiently. This role is ideal for an experienced Night Receptionist ready to take the next step, or an established Night Supervisor seeking a boutique hotel environment within a global brand.
Key Responsibilities
- Guest Experience
- Deliver a warm, professional, and personalised welcome to all guests during the night shift
- Handle check-ins, check-outs, and guest requests efficiently and courteously
- Resolve guest queries and complaints calmly and effectively, ensuring high satisfaction
- Night Operations
- Take responsibility for the hotel overnight, acting as the senior point of contact
- Complete night audit procedures accurately and on time
- Prepare reports for management and ensure a smooth handover to the morning team
- Monitor arrivals, departures, and room allocations
- Supervision & Safety
- Supervise night team members and coordinate duties where applicable
- Ensure hotel security procedures, health & safety standards, and emergency protocols are followed
- Liaise with security services and respond appropriately to incidents
- Brand & Standards
- Uphold Hotel Indigo and IHG brand standards at all times
- Ensure compliance with company policies, cash handling procedures, and data protection requirements
What We're Looking For
- Essential
- Previous experience as a Night Receptionist or Night Supervisor in a hotel environment
- Strong knowledge of night audit procedures
- Excellent communication and customer service skills
- Confident decision-maker able to work independently overnight
- Strong attention to detail and organisational skills
- Right to work in the UK
- Experience within IHG or another international hotel brand
- Familiarity with Opera or similar PMS systems
- Supervisory or team-leading experience
What We Offer
- Competitive salary
- IHG employee benefits, including staff room discounts worldwide
- Career development and progression opportunities within IHG
- Supportive team environment in a luxury and lifestyle hotel
- Ongoing training and development
Why Join Us?
At Hotel Indigo London Tower Hill, you'll be part of a close-knit team while benefiting from the global reach and career pathways of IHG. If you're passionate about hospitality, enjoy working independently, and take pride in delivering exceptional overnight service, we'd love to hear from you.
Night Hotel Receptionist / Supervisor in London employer: Thai Square Hotels Ltd
Contact Detail:
Thai Square Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Receptionist / Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Receptionist/Supervisor role.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience and how it relates to the Night Receptionist position. Remember, showcasing your customer service skills is key!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in night operations and guest service. Show us why you're the perfect fit for Hotel Indigo London Tower Hill!
✨Tip Number 4
Follow up after your application! A quick email thanking the hiring manager for their time can set you apart from other candidates. It shows your enthusiasm for the Night Receptionist/Supervisor role and keeps you on their radar.
We think you need these skills to ace Night Hotel Receptionist / Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your experience as a Night Receptionist or Supervisor. Focus on relevant skills like guest service and night audit procedures that match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us!
How to prepare for a job interview at Thai Square Hotels Ltd
✨Know Your Hotel Inside Out
Before the interview, make sure you research Hotel Indigo London Tower Hill thoroughly. Familiarise yourself with its history, unique features, and the local area. This will not only impress your interviewers but also help you understand how to deliver that personalised guest experience they’re looking for.
✨Showcase Your Night Operations Knowledge
Be prepared to discuss your experience with night audit procedures and how you handle guest check-ins and check-outs during the night shift. Highlight any specific examples where you resolved guest complaints or ensured safety protocols were followed, as this will demonstrate your capability to manage the hotel overnight.
✨Demonstrate Strong Communication Skills
As a Night Receptionist/Supervisor, communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle difficult situations with guests, so think of examples where you’ve successfully navigated such challenges in the past.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical night shift looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.