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- Tasks: Join us as a Service Administrator, managing job cards and customer queries in a busy workshop.
- Company: T H WHITE Agriculture provides premium machinery and support to farming customers across the region.
- Benefits: Enjoy competitive salary, annual pay reviews, generous holiday, pension scheme, and staff discounts.
- Why this job: Be part of a supportive team where your contributions enhance customer care and career growth.
- Qualifications: Experience in administration, strong IT skills, and a detail-oriented, communicative approach are essential.
- Other info: This is a permanent, site-based role at our Toddington depot with full training provided.
The predicted salary is between 30000 - 42000 £ per year.
Are you an organised and detail-driven administrator with a passion for keeping things running smoothly? Do you thrive in a busy environment where communication and accuracy really matter? We are T H WHITE Agriculture, and we provide premium machinery, servicing and support to farming and estate customers across the region. This is a permanent and secure role based at our busy Toddington depot and one where your input will play a key part in delivering first-class customer care.
As a Workshop Service Administrator, you’ll work alongside our experienced Service Manager and Technicians to ensure the smooth administration of our local operation covering all things admin from job card creation through to customer contact.
Duties: Full training will be provided, but your day-to-day responsibilities will include:
- Raising job cards and supporting the scheduling and workflow of workshop activity
- Accurately dealing with customer accounts, including sundry and cash accounts
- Assisting with the preparation and processing of service invoices
- Updating customers on work progress and responding to customer queries via phone, email or in-person, helping resolve enquiries efficiently
- Supporting the Service Manager with admin tasks and providing call cover when needed
- Maintaining clear records, ensuring workshop documentation is accurate and up to date
Requirements: Please note this is a site-based role working at our Toddington depot, Monday to Thursday, 08:00–17:00 and Friday 08:00-16:00.
- Demonstrable experience in a similar Administration role, ideally within an Engineering or Automotive service / customer support setting
- IT literate with confidence in using Microsoft Office and internal systems
- A methodical and process-driven approach with strong attention to detail
- A confident communicator who enjoys solving problems and helping people
- Able to work independently and as part of a busy depot team
Benefits: We are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We offer a great range of company benefits that reward you now and as your career progresses, including:
- A competitive salary - (negotiable at interview), based on your relevant experience and skills
- Annual pay reviews
- 23.5 days holiday entitlement rising to 26.5 days with service.
- Company pension scheme offering employer contributions of up to 8.5% after a qualifying period.
- Additional option of joining the ‘salary sacrifice’ smart pension scheme.
- Life Assurance cover providing up to 5 times salary with service.
- Share Plan – providing our employees with a real stake in the business.
- Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
- Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
- Robust and thorough training ensuring that you feel you have the support necessary to be a success.
T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.
Service Administrator employer: TH White Group
Contact Detail:
TH White Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools used in service administration, particularly those related to job card creation and customer account management. This will not only boost your confidence but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Prepare examples from your past experience that showcase your organisational skills and attention to detail. Think about situations where you successfully managed multiple tasks or resolved customer queries efficiently, as these will resonate well with the hiring team.
✨Tip Number 3
Research T H WHITE Agriculture and their services thoroughly. Understanding their operations and values will help you tailor your conversation during the interview, showing that you're genuinely interested in contributing to their team.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Being able to articulate how you would handle customer inquiries and maintain clear records will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and requirements of the Service Administrator position. Tailor your application to highlight how your skills and experiences align with what T H WHITE Agriculture is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles, particularly in engineering or automotive settings. Provide specific examples of how you've successfully managed tasks similar to those listed in the job description.
Showcase Your Skills: Make sure to mention your IT literacy, especially with Microsoft Office, and your attention to detail. Use concrete examples to demonstrate your problem-solving abilities and communication skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Address how you can contribute to their mission of delivering first-class customer care and why you are excited about the opportunity at T H WHITE Agriculture.
How to prepare for a job interview at TH White Group
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a busy environment.
✨Familiarise Yourself with the Company
Research T H WHITE Agriculture and understand their services and values. Being able to discuss how your skills align with their mission will show your genuine interest in the role and the company.
✨Prepare for Customer Interaction Scenarios
Since the role involves dealing with customer queries, think of situations where you effectively resolved customer issues. Be ready to discuss these scenarios during the interview to highlight your problem-solving skills.
✨Demonstrate IT Proficiency
The job requires confidence in using Microsoft Office and internal systems. Brush up on your skills and be prepared to discuss your experience with relevant software, as this will reassure them of your capability to handle administrative tasks.
