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- Tasks: Make impactful calls to schools and nurseries, building relationships and driving growth.
- Company: Join Cool Milk, the UK's leading supplier of school and nursery milk.
- Benefits: Flexible hours, remote work, competitive salary, and commission opportunities.
- Why this job: Make a real difference in children's lives while earning great rewards.
- Qualifications: Telesales experience, strong communication skills, and a passion for helping others.
- Other info: Supportive team culture with genuine career growth and meaningful work.
Location: Remote (Initial induction at our Head Office in Lincoln, LN6 3TA, plus occasional team events and briefings)
Hours: Full-time, 37.5 hours per week (Monday to Friday) Flexible working arrangements available
Salary: £24,375 per annum £5,000–£10,000 commission Realistic OTE: £29,375–£34,375
About Cool Milk: We’re Cool Milk, the UK’s leading supplier of school and nursery milk. Every single day, we help over 1 million children access nutritious, free or subsidised milk — supporting healthier starts and brighter futures. What we do genuinely matters. Every carton counts.
The Role: This is a consultative, relationship-led telesales role where you’ll be introducing schools and nurseries to a free service that delivers real value to them and their pupils. While you’ll be making outbound calls, this isn’t traditional hard sell telesales. You’ll succeed by building trust, asking the right questions, and helping educational settings understand how Cool Milk can support them — and often their wider networks too.
Key Responsibilities:
- Make approximately 50–60 outbound calls per day to schools, nurseries, multi-academy trusts and nursery groups
- Build strong relationships with school business managers, headteachers and other key decision-makers
- Identify opportunities for growth within academy chains, trust structures and nursery networks
- Convert single-site wins into multi-site contracts through effective follow-up and relationship management
- Consistently meet and exceed sales targets while maintaining excellent service standards
- Manage your account portfolio professionally, ensuring a smooth and positive customer experience
- Work closely with internal teams to deliver seamless onboarding and ongoing support
- Support peak activity periods, particularly during the back-to-school season
Key Behaviours for Success: Success in this role comes down to four core behaviours:
- Enthusiasm: You bring genuine energy and positivity to every conversation. Your belief in what you’re offering comes through in your voice, and your passion for helping schools is infectious.
- Resilience: You bounce back quickly from rejection and see setbacks as learning opportunities. You stay focused, adaptable and motivated — especially during busy or high-pressure periods.
- Credibility: You build trust by being knowledgeable, honest and reliable. You listen carefully, never oversell, and always do what you say you’ll do — representing Cool Milk as a true partner to schools and nurseries.
- Curiosity: You ask thoughtful questions to really understand how each organisation operates. Your curiosity helps uncover wider opportunities within trusts, groups and networks, turning single conversations into long-term relationships.
What We’re Looking For:
Essential:
- Proven telesales experience with a track record of exceeding targets
- Comfortable making high-volume outbound calls while maintaining quality conversations
- Excellent telephone manner — confident, credible and engaging
- Strong consultative selling and relationship-building skills
- Ability to multitask effectively across calls, CRM updates and follow-ups
- Proficient in MS Office (experience with NAV or SharePoint is a bonus)
- Performs well under pressure and during busy periods
- Clear, confident English communication
- Right to work in the UK
Desirable:
- Experience working with schools, nurseries or public sector organisations
- Understanding of multi-site or trust-based account management
- Experience identifying and developing expansion opportunities within existing accounts
What We Offer:
- Genuine flexibility — work hours that fit around your life, including school runs and personal commitments
- Remote working with full equipment provided (following induction)
- Excellent earning potential: £5,000–£10,000 commission on top of your base salary
- Top performer earned £10,000 commission last year
- Second-highest earner achieved £8,000–£9,000
- Termly bonuses for top performers
- Casual dress code
- Health Care Scheme
- Cycle to Work scheme
- Company pension
- Employee wellbeing programme
- Free parking when visiting the office
- A supportive, fun team doing genuinely meaningful work
- Purpose-driven role helping over 1 million children thrive every day
Telesales Executive employer: TH Recruitment
Contact Detail:
TH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cool Milk's mission and values. Understanding what they stand for will help you connect with the team and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your pitch! Since this role is all about building relationships, think about how you can introduce yourself and your experience in a way that resonates with the values of Cool Milk. Keep it conversational and engaging.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past telesales experience where you’ve exceeded targets or built strong relationships. This will demonstrate your credibility and enthusiasm for the role.
✨Tip Number 4
Don’t forget to ask questions! Show your curiosity by preparing thoughtful questions about the role and the team. This not only helps you understand if it's the right fit for you but also shows that you’re genuinely interested in contributing to Cool Milk’s mission.
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for helping schools and nurseries shine through. We want to see that genuine energy and positivity in your words, as it reflects the enthusiasm we value at Cool Milk.
Tailor Your Experience: Make sure to highlight your telesales experience and any relevant achievements. We’re looking for someone who can exceed targets, so share specific examples of how you've done this in the past. It helps us see how you can fit into our team!
Be Personable: Remember, this role is all about building relationships. Use a friendly tone in your application and show us that you can connect with people. We want to know how you can engage with school business managers and headteachers effectively.
Keep It Clear and Concise: While we love a good story, make sure your application is easy to read. Use clear language and structure your thoughts well. This will help us understand your qualifications quickly and see why you’d be a great fit for our team.
How to prepare for a job interview at TH Recruitment
✨Know Your Stuff
Before the interview, make sure you understand Cool Milk's mission and how their service benefits schools and nurseries. Familiarise yourself with their offerings and think about how you can articulate this value during your conversation.
✨Show Your Enthusiasm
This role is all about building relationships, so let your passion shine through! Practice conveying your genuine energy and positivity in your voice. Remember, your enthusiasm can be infectious and will help you connect with the interviewers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your telesales skills. Prepare by practising how you would approach a call with a school or nursery, focusing on building trust and asking insightful questions.
✨Highlight Resilience and Curiosity
Be ready to discuss times when you've bounced back from rejection or learned from setbacks. Also, share examples of how your curiosity has led to successful outcomes in previous roles, especially in understanding client needs and expanding opportunities.
