At a Glance
- Tasks: Drive revenue growth by managing accounts and developing new business in healthcare settings.
- Company: Dynamic healthcare company focused on innovation and customer relationships.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Autonomous role with excellent career progression and a supportive team environment.
- Why this job: Make a real impact in healthcare while building strong relationships with clinicians and stakeholders.
- Qualifications: Experience in medical device sales and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 € per year.
The CRM is responsible for driving revenue growth across a defined geographical area, managing both existing accounts and developing new business opportunities within NHS and private hospital settings. This is a field-based, customer-facing role focused on building strong clinical and commercial relationships, supporting product adoption, and delivering sustainable growth across both revenue and capital product lines.
Key Responsibilities
- Territory Ownership & Growth
- Take full ownership of a defined territory, delivering against revenue targets and growth objectives.
- Develop a detailed understanding of each account, including clinical decision-makers, procurement processes, and current product usage.
- Identify opportunities to expand the use of existing products and introduce new solutions.
- Monitor competitor activity and position solutions effectively within the market.
- Territory Planning & Strategy
- Build and maintain a structured territory plan, identifying gaps and growth opportunities across accounts.
- Conduct regular account reviews, adapting strategy to overcome barriers and maximise opportunities.
- Work proactively to convert insights into actionable sales activity.
- Business Development & Sales Execution
- Generate and progress new business opportunities through a combination of networking, customer engagement, and marketing-led activity.
- Manage the full sales cycle from initial engagement through to close.
- Deliver compelling, tailored proposals and presentations aligned to customer needs.
- Utilise structured sales methodologies to effectively qualify and progress opportunities.
- Customer Engagement & Relationship Management
- Build and maintain strong relationships with clinicians, procurement teams, and key stakeholders.
- Engage customers through a mix of face-to-face and remote interactions.
- Act as a trusted partner, supporting clinical teams with product knowledge and application.
- Clinical Support & Product Adoption
- Support product implementation, onboarding, and ongoing usage within hospital departments.
- Deliver training and education sessions to ensure confident and effective product use.
- Identify and develop clinical advocates to drive engagement and long-term adoption.
- Provide feedback on product performance and customer experience to internal teams.
- Collaboration & Cross-Functional Working
- Work closely with marketing on local campaigns, events, and lead generation activity.
- Collaborate with Business Development Managers to support capital sales opportunities.
- Share market intelligence, customer insights, and pipeline updates with internal stakeholders.
What We’re Looking For
- Proven experience in medical device or healthcare sales, ideally across NHS and private sectors.
- Strong track record of managing and growing a territory.
- Ability to build credibility with healthcare professionals and key decision-makers.
- Commercially aware with a consultative, solutions-focused approach.
- Self-motivated and organised, with the ability to manage a varied and autonomous workload.
- Understanding of NHS structures and procurement pathways.
- Experience in clinical environments or supporting product adoption is advantageous.
Customer Relationship Manager in London employer: TH Recruitment
As a Customer Relationship Manager with us, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and comprehensive training programmes, ensuring you have the tools to succeed in your role while making a meaningful impact in the healthcare sector. Join our team and be part of a company that values innovation and collaboration, all while working in a field-based position that allows you to build strong relationships within NHS and private hospital settings.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Attend industry events, connect with professionals on LinkedIn, and don’t be shy about reaching out to people in your target companies. Building relationships can open doors to opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer relationship management. Think about how you can demonstrate your experience in managing accounts and driving growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience in medical device or healthcare sales, and don’t forget to showcase any success you've had in managing territories and building relationships with healthcare professionals.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've driven revenue growth and supported product adoption in previous roles, especially within NHS or private hospital settings.
Showcase Your Strategy Skills:We want to see how you think! In your application, include details about how you've developed territory plans and identified growth opportunities. This will show us that you can adapt strategies to overcome barriers and maximise opportunities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at TH Recruitment
✨Know Your Territory Inside Out
Before the interview, make sure you research the specific geographical area you'll be managing. Understand the key accounts, clinical decision-makers, and procurement processes. This knowledge will help you demonstrate your readiness to take ownership of the territory and drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with healthcare professionals in the past. Be ready to discuss how you engage with clinicians and procurement teams, as well as how you support product adoption. This will highlight your ability to act as a trusted partner.
✨Demonstrate Your Sales Strategy
Be prepared to talk about your approach to territory planning and strategy. Discuss how you identify growth opportunities and adapt your strategies based on account reviews. This shows that you can think critically and proactively about driving revenue.
✨Highlight Your Clinical Knowledge
If you have experience in clinical environments or supporting product adoption, make sure to bring it up. Discuss any training or education sessions you've delivered, as this will show your capability in ensuring effective product use and building clinical advocates.
