At a Glance
- Tasks: Manage product listings and support customers in a fast-paced eCommerce environment.
- Company: Growing online retailer specialising in vehicle parts and accessories.
- Benefits: Competitive salary, supportive team, and ongoing training opportunities.
- Other info: Opportunity to influence and improve the company's online sales performance.
- Why this job: Join a dynamic team and make a real impact on online sales growth.
- Qualifications: Experience in eCommerce or online sales support with strong attention to detail.
Auto Spares/Sutton Auto Factors is a growing online retailer specialising in vehicle parts and accessories. As our online sales operation continues to expand, we are looking for a Website Sales & Parts Co-ordinator to help manage product listings, support customers and contribute to the ongoing growth of our eCommerce platforms. This is an excellent opportunity for someone with experience in product listings, parts administration, eCommerce or online sales support who enjoys working in a fast-paced environment and has a keen eye for detail.
The Role
As Website Sales & Parts Co-ordinator, you will play a key role in ensuring our online product catalogue is accurate, well-presented and easy for customers to navigate. You will be responsible for creating and maintaining product listings, managing categories and promotions, and supporting customers with enquiries, returns and order-related issues. The role would particularly suit someone with experience in vehicle parts, automotive products or technical product ranges, although applicants from other relevant sectors will also be considered.
Key Responsibilities
- Create, maintain and update product listings across our website and online sales platforms.
- Ensure products are correctly categorised and assigned to relevant sub-categories.
- Upload and maintain accurate product descriptions, specifications, images and pricing.
- Support the implementation of online promotions, campaigns and special offers.
- Monitor product performance and identify opportunities to improve online sales.
- Respond to customer enquiries via email, telephone and online channels.
- Manage returns, warranty claims and customer complaints efficiently and professionally.
- Investigate and resolve order issues, working closely with suppliers and internal teams.
- Maintain accurate product and stock information across systems.
- Support the continuous improvement and development of the company's online sales presence.
Skills & Experience
- Previous experience within eCommerce, online sales support, product listings, parts administration or a similar role.
- Strong attention to detail and excellent organisational skills.
- Experience working with product databases, stock systems or inventory management platforms.
- Excellent customer service and communication skills.
- Ability to manage customer complaints and resolve issues effectively.
- Good IT skills, including Microsoft Office and online systems.
- Experience within the automotive, vehicle parts or motor trade sector would be highly advantageous but is not essential.
- Experience using eCommerce platforms, online marketplaces or website content management systems would be beneficial.
Personal Attributes
- Organised and methodical with a high level of accuracy.
- Customer focused and solution driven.
- Commercially aware with an interest in online retail and sales growth.
- Able to prioritise workload and manage multiple tasks effectively.
- Positive attitude with a willingness to learn and develop.
What We Offer
- Competitive salary and benefits package.
- Opportunity to join a growing and ambitious business.
- Supportive and collaborative team environment.
- Varied role with genuine opportunity to influence and improve online sales performance.
- Ongoing training and development opportunities.
E-commerce Exec in Kirkby in Ashfield employer: TH Recruitment
At Auto Spares/Sutton Auto Factors, we pride ourselves on being an excellent employer that fosters a supportive and collaborative team environment. As a growing online retailer, we offer competitive salaries, ongoing training, and development opportunities, allowing our employees to thrive in their careers while contributing to the success of our eCommerce platforms. Join us to be part of a dynamic team where your contributions truly matter and where you can influence the growth of our business in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Exec in Kirkby in Ashfield
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and automotive sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work with product listings or online sales support. If you’ve got experience with eCommerce platforms, highlight that too. A visual representation of your abilities can really make you stand out.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Familiarise yourself with their website and think about how you can contribute to improving their online sales presence. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it shows you’re proactive and keen to be part of our growing team!
We think you need these skills to ace E-commerce Exec in Kirkby in Ashfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the E-commerce Exec role. Highlight your experience with product listings and online sales support, as these are key for us. Use specific examples that showcase your skills in managing product databases and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about eCommerce and how your background fits the role. Mention any experience you have in the automotive sector or similar fields, as it’ll make you stand out.
Show Off Your Attention to Detail:In this role, accuracy is everything! When filling out your application, double-check for typos and ensure all information is correct. This will demonstrate your attention to detail, which is crucial for managing product listings.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at TH Recruitment
✨Know Your E-commerce Basics
Before the interview, brush up on your e-commerce knowledge. Understand how product listings work, what makes a good online sales strategy, and be ready to discuss any relevant experience you have in managing product databases or online platforms.
✨Showcase Your Attention to Detail
Since the role requires a keen eye for detail, prepare examples that demonstrate your organisational skills. Think of times when you successfully managed product listings or resolved customer issues efficiently, highlighting how your attention to detail made a difference.
✨Prepare for Customer Scenarios
Expect questions about customer service. Prepare to discuss how you've handled enquiries, returns, or complaints in the past. Use specific examples to show your problem-solving skills and your ability to maintain a positive customer experience.
✨Demonstrate Your Passion for the Automotive Sector
Even if you don't have direct experience in the automotive industry, show your enthusiasm for it. Research the company and its products, and be ready to discuss why you're interested in working with vehicle parts and how you can contribute to their growth.
