E-Commerce & Website Sales Co-Ordinator
Auto Spares/Sutton Auto Factors is a growing online retailer specialising in vehicle parts and accessories. As our online sales operation continues to expand, we are looking for a Website Sales & Parts Co‑ordinator to help manage product listings, support customers and contribute to the ongoing growth of our eCommerce platforms.
This is an excellent opportunity for someone with experience in product listings, parts administration, eCommerce or online sales support who enjoys working in a fast‑paced environment and has a keen eye for detail.
The Role
As Website Sales & Parts Co‑ordinator, you will play a key role in ensuring our online product catalogue is accurate, well‑presented and easy for customers to navigate. You will be responsible for creating and maintaining product listings, managing categories and promotions, and supporting customers with enquiries, returns and order‑related issues.
The role would particularly suit someone with experience in vehicle parts, automotive products or technical product ranges, although applicants from other relevant sectors will also be considered.
Key Responsibilities
- Create, maintain and update product listings across our website and online sales platforms.
- Ensure products are correctly categorised and assigned to relevant sub‑categories.
- Upload and maintain accurate product descriptions, specifications, images and pricing.
- Support the implementation of online promotions, campaigns and special offers.
- Monitor product performance and identify opportunities to improve online sales.
- Respond to customer enquiries via email, telephone and online channels.
- Manage returns, warranty claims and customer complaints efficiently and professionally.
- Investigate and resolve order issues, working closely with suppliers and internal teams.
- Maintain accurate product and stock information across systems.
- Support the continuous improvement and development of the company’s online sales presence.
Skills & Experience
- Previous experience within eCommerce, online sales support, product listings, parts administration or a similar role.
- Strong attention to detail and excellent organisational skills.
- Experience working with product databases, stock systems or inventory management platforms.
- Excellent customer service and communication skills.
- Ability to manage customer complaints and resolve issues effectively.
- Good IT skills, including Microsoft Office and online systems.
- Experience within the automotive, vehicle parts or motor trade sector would be highly advantageous but is not essential.
- Experience using eCommerce platforms, online marketplaces or website content management systems would be beneficial.
Personal Attributes
- Organised and methodical with a high level of accuracy.
- Customer focused and solution driven.
- Commercially aware with an interest in online retail and sales growth.
- Able to prioritise workload and manage multiple tasks effectively.
- Positive attitude with a willingness to learn and develop.
What We Offer
- Competitive salary and benefits package.
- Opportunity to join a growing and ambitious business.
- Supportive and collaborative team environment.
- Varied role with genuine opportunity to influence and improve online sales performance.
- Ongoing training and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Exec
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like TH Recruitment are looking for when hiring for a E-commerce Exec.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to TH Recruitment for the E-commerce Exec, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at TH Recruitment as a E-commerce Exec, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out TH Recruitment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Exec.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at TH Recruitment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with TH Recruitment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at TH Recruitment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at TH Recruitment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that TH Recruitment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at TH Recruitment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
