At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and operational excellence.
- Company: Join a growing tech company revolutionising parking solutions across the UK.
- Benefits: Enjoy competitive salary, private medical insurance, and generous holiday options.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving processes and leading a high-performing team.
- Qualifications: Experience in service management and strong leadership skills required.
IPS, UK exists to create an exceptional customer experience by addressing real parking needs with innovative and transformative solutions. Our vision is to provide the leading parking technology ecosystem. As part of our growth, we are looking for an experienced and hands-on Service Operations Manager to lead and develop the customer services and field service team from the Doncaster site.
This is a fantastic opportunity to join a well-established but growing technology business that delivers innovative hardware and software solutions across the UK to both public and private sector organisations. You will play a key role in ensuring exceptional customer service delivery by leading and motivating a team of field-based engineers and internal service co-ordinators while driving operational efficiency and continuous improvement.
This role would suit someone who enjoys leading people, improving processes, solving problems and building a high-performing service culture. As Service Operations Manager, you will oversee the day-to-day running of the service function, ensuring engineers are effectively scheduled and supported while maintaining excellent customer relationships. You will work closely with internal teams including operations, production, sales and technical support to ensure customers receive a responsive and professional service at all times.
Key Responsibilities
- Lead, manage and support a team of UK field service engineers and internal service co-ordinators
- Ensure high levels of customer satisfaction and service performance
- Manage engineer scheduling, workload planning and resource allocation
- Monitor service KPIs and identify opportunities for improvement
- Handle escalations and support customers with technical and service-related issues
- Drive continuous improvement across service processes and operational performance
- Work collaboratively with internal departments to ensure smooth service delivery
- Support the development of systems, reporting and service standards
- Foster a proactive, customer-focused and solutions-driven culture within the team
To be successful in the role you will need the following knowledge, skills and experience
- Previous experience in a Service Manager, Service Operations or Engineering Service leadership role
- Experience managing field-based engineers or technical service teams
- Strong organisational and planning skills
- Excellent communication and customer relationship management abilities
- A hands-on management style with the ability to motivate and support teams
- Comfortable working within a fast-paced operational environment
- Strong problem-solving and decision-making skills
- Experience within engineering, technology, manufacturing or technical services would be advantageous
Benefits include:
- Salary Sacrifice pension – ER 4%
- Westfield Health
- 25 days holiday plus option to purchase 5 additional days after successful completion of probation
- Birthday day off
- Salary sacrifice EV scheme with Octopus
- Private medical insurance
Service Operations Manager in Doncaster employer: TH Recruitment
TH Recruitment is an excellent employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee development, you will have ample opportunities to enhance your HR expertise while contributing to a positive workplace culture. The supportive team atmosphere and commitment to employee well-being make this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Doncaster
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager at TH Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TH Recruitment or be willing to refer you for that Service Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TH Recruitment who’s on the lookout for their next Service Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager role at TH Recruitment!
We think you need these skills to ace Service Operations Manager in Doncaster
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TH Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TH Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TH Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
