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For Companies At a Glance
- Tasks: Engage with customers to drive sales and identify growth opportunities.
- Company: Join Constellia, one of Britain's fastest-growing private companies, making a positive impact.
- Benefits: Enjoy hybrid working, 25 days holiday, discounted parking, and fun social events.
- Why this job: Be part of a dynamic team focused on customer engagement and impactful growth.
- Qualifications: Previous sales experience and excellent communication skills are essential.
- Other info: Work with a diverse range of clients across the UK in both public and private sectors.
The predicted salary is between 36000 - 60000 £ per year.
As the Customer Engagement Manager, you will play a crucial role in identifying opportunities with both new and existing customers, leveraging market data and business knowledge to support and drive new sales.
Key Responsibilities
- Support the development of sales strategies by identifying high-potential leads and assisting in outreach campaigns, working closely with the Customer Success Manager (Public Sector leads) and Solutions Director (Private Sector leads).
- Track and report on lead conversion rates, market responsiveness, and overall campaign effectiveness.
- Prepare and present reports on market insights, competitor intelligence, and client feedback to support sales strategy development.
- Proactively identify potential growth areas within existing client accounts and prospects by leveraging market insights.
- Collaborate with sales and account management teams to support and drive growth through customer engagement on accounts and with prospects.
- Develop new business opportunities with new and existing customers.
- Drive growth across existing customers as required to enhance the value delivered and business growth.
Key Skills and Experience:
- Previous experience within a sales environment.
- Excellent communication skills, both written and verbal.
- Proficiency in CRM systems and marketing tools.
- A collaborative team player with a proactive and solutions-oriented approach.
- Pragmatic and focused sales approach.
Whats in it for you?
Hybrid working, 25 days holiday + stats and your birthday off. Discounted parking, free onsite cafe, social events and loads more exciting stuff!
About Constellia
Constellia has been recognised as one of Britain's fastest-growing private companies in the Sunday Times 100, ranking in at number 13. The league table takes on the baton from The Sunday Times Fast Track 100 series, which celebrated the country's leading entrepreneurs for 24 years.
As we expand, we will continue to deliver a human-first approach with continuous quality improvement. Whether it’s supporting clients in driving efficiencies and savings, helping SMEs overcome barriers to access public sector opportunities, or driving Social Value, our mission is to make a positive impact that benefits all.
We are a neutral vendor to the Public and Private Sectors – managing spend for over 150 organisations across the UK. We run a dedicated Supplier Marketplace for our clients – of 2000 suppliers – ranging from specialist SMEs, boutique consultancies, all the way to the Big4 global consulting organisation.
Customer Engagement Manager employer: TH Recruitment
Contact Detail:
TH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and sales strategies. Understanding what works in the current market can help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in customer engagement roles. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully identified growth opportunities in previous roles. Being able to share concrete experiences will demonstrate your capability and fit for the position.
✨Tip Number 4
Stay updated on our company’s recent projects and achievements. Showing that you are informed about Constellia's mission and values during your discussions will highlight your genuine interest in joining our team.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer engagement. Use specific examples that demonstrate your communication skills and proficiency with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the Customer Engagement Manager position, particularly in developing sales strategies and driving growth.
Showcase Market Insights: If possible, include insights or examples of how you've previously identified growth opportunities or improved lead conversion rates. This will show your understanding of the market and your proactive approach.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key for this role.
How to prepare for a job interview at TH Recruitment
✨Know Your Market
Familiarise yourself with the latest market trends and insights relevant to the role. Being able to discuss these intelligently will show your potential employer that you are proactive and knowledgeable about the industry.
✨Demonstrate Communication Skills
Since excellent communication is key for a Customer Engagement Manager, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in sales environments.
✨Showcase Your CRM Proficiency
Be ready to discuss your experience with CRM systems and marketing tools. Highlight specific instances where you've used these tools to drive sales or improve customer engagement, as this will demonstrate your technical skills.
✨Prepare for Collaborative Scenarios
As collaboration is essential in this role, think of examples where you've successfully worked with teams to achieve a common goal. This will illustrate your ability to be a team player and your proactive approach to problem-solving.
