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For Companies At a Glance
- Tasks: Coordinate customer care, manage schedules, and resolve issues efficiently.
- Company: Join one of the UK's leading developers known for quality and design.
- Benefits: Enjoy a supportive team culture and opportunities for professional growth.
- Why this job: Be part of a friendly team making a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a passion for outstanding customer service required.
- Other info: Salary reflects experience; apply with your CV to join this exciting opportunity.
The predicted salary is between 28800 - 48000 £ per year.
TH Recruit have the privilege of working with one of the UKs leading developers. Our client is proud of their product, in terms of design, quality and delivery and now they are looking to recruit an experienced Senior/Customer Care Coordinator to join their friendly and professional team.
- Excellent Communication Skills
- Clear, professional, and empathetic communication (written and verbal)
- Ability to manage expectations and explain technical issues to non-specialists
- Customer-Focused Mindset
- Passion for delivering outstanding customer service
- Ability to remain calm, courteous, and solution-oriented under pressure
- Organisational and Administrative Strength
- Strong time management and multitasking abilities
- Keeping accurate records of customer issues, appointments, and resolutions
- Managing schedules for tradespeople, contractors, and inspections
- Problem-Solving Skills
- Ability to resolve issues quickly and efficiently, often acting as a liaison between customers and contractors
- Proactive approach to identifying recurring issues and suggesting process improvements
- Knowledge of Housebuilding Process
- Understanding of new-build construction, snagging, NHBC/LABC warranty standards, and common post-completion issues
- Awareness of health and safety practices on-site
- IT Proficiency
- Comfortable using CRM systems, Microsoft Office (particularly Outlook, Word, Excel), and bespoke property management software
- Ability to maintain and update databases and systems efficiently
- Team Player
- Works collaboratively with site teams, contractors, and internal departments (sales, construction, warranty, etc.)
- Supports a positive team culture focused on customer satisfaction
- Attention to Detail
- Accurate data entry and tracking of issues
- Following up to ensure resolutions meet quality standards
- Resilience and Patience
- Able to handle complaints and frustrated customers professionally
- Maintains a calm demeanour in high-pressure situations
Salary will be reflective of your experience. Should you wish to be considered for this exciting opportunity, please send your CV to Katie Lewis at info@threcruit.co.uk.
Customer Care Coordinator employer: TH Recruit
Contact Detail:
TH Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding process and common post-completion issues. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer scenarios with friends or family. This will prepare you for handling various customer interactions and demonstrate your ability to remain calm and solution-oriented under pressure.
✨Tip Number 3
Get comfortable with CRM systems and Microsoft Office tools, especially Excel. Being proficient in these applications will show your potential employer that you can manage records and schedules efficiently.
✨Tip Number 4
Network with professionals in the construction and customer care sectors. Attend industry events or join online forums to connect with others who can provide insights and possibly refer you to opportunities within their organisations.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills, customer service experience, and organisational abilities. Use specific examples that demonstrate your problem-solving skills and knowledge of the housebuilding process.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to handle complaints professionally. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your IT proficiency, particularly with CRM systems and Microsoft Office. Provide examples of how you've used these tools to improve customer service or streamline processes.
Showcase Team Collaboration: Demonstrate your ability to work as part of a team by including examples of past collaborations with contractors or internal departments. Highlight how you contributed to a positive team culture focused on customer satisfaction.
How to prepare for a job interview at TH Recruit
✨Showcase Your Communication Skills
As a Customer Care Coordinator, clear and empathetic communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially when explaining complex issues in simple terms.
✨Demonstrate Your Customer-Focused Mindset
Highlight your passion for outstanding customer service. Be ready to discuss situations where you remained calm and solution-oriented under pressure, showcasing your ability to handle complaints professionally.
✨Emphasise Organisational Skills
Talk about your time management and multitasking abilities. Provide specific examples of how you've kept accurate records and managed schedules effectively, as this will be crucial in the role.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you've resolved issues quickly and efficiently in the past. Think of instances where you acted as a liaison between customers and contractors, and consider suggesting process improvements based on your experiences.
