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For Companies At a Glance
- Tasks: Manage customer inquiries and ensure high satisfaction levels.
- Company: Established automotive dealership in Basingstoke with a strong reputation.
- Benefits: Earn up to £36,000, enjoy 22 days leave, staff discounts, and career growth.
- Why this job: Build long-term relationships and make a real difference in customer care.
- Qualifications: Experience as a Service Advisor and strong customer service skills.
- Other info: Join a supportive team with excellent progression opportunities.
The predicted salary is between 36000 - 50400 £ per year.
A well-established automotive dealership in Basingstoke is looking for an experienced Service Advisor to join their Aftersales team. The ideal candidate will be responsible for managing customer inquiries, ensuring high levels of satisfaction and building long-term relationships.
The position offers an on-target earnings of £36,000 per annum and includes benefits like 22 days of annual leave plus bank holidays, staff discounts, and excellent career progression opportunities.
Volkswagen Aftersales Service Advisor – Customer Care in Basingstoke employer: TH Consultants Recruitment Specialists Ltd
Contact Detail:
TH Consultants Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volkswagen Aftersales Service Advisor – Customer Care in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the dealership. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the dealership and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their customer care excellence.
✨Tip Number 3
Practice your customer service skills! As a Service Advisor, you'll need to handle inquiries with finesse. Role-play common scenarios with a friend to boost your confidence and showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Volkswagen Aftersales Service Advisor – Customer Care in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care and service advising. We want to see how you've managed inquiries and built relationships in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Aftersales team. Share specific examples of how you've ensured customer satisfaction in the past.
Show Your Passion for Automotive: Let us know why you're excited about working in the automotive industry. A genuine passion for cars and customer service can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TH Consultants Recruitment Specialists Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of Volkswagen vehicles and the aftersales process. Familiarise yourself with common customer inquiries and how to handle them effectively. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be dealing with customers daily. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you turned a negative experience into a positive one – this will highlight your ability to ensure high levels of satisfaction.
✨Dress to Impress
First impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance shows that you take the opportunity seriously and respect the company’s image, which is crucial in a customer-facing role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your interest in the position and helps you gauge if it's the right fit for you.
