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For Companies At a Glance
- Tasks: Manage warranty issues and improve quality across projects.
- Company: Join TGW Northern Europe, a leader in intralogistics solutions.
- Benefits: Enjoy 25 days leave, health cash plan, gym access, and hybrid work options.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction.
- Qualifications: Experience in intralogistics, defect management, and strong communication skills required.
- Other info: Opportunity for continuous improvement and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Warranty Specialist will be responsible for managing all project-related and product-related warranty issues. They will monitor and control warranty spending across projects, reviewing costs to identify key quality concerns or areas for improvement for TGW Northern Europe. They will work closely with the relevant management and technical teams to understand the causes of warranty issues that lead to significant costs for TGW. This will involve working with cross-functional teams across the business.
WHAT YOU'LL BE HANDLING
- You will coordinate and manage any product recalls or defects arising from intercompany or third-party suppliers, keeping all stakeholders informed of the current situation.
- You will track warranty issues and defects with third-party suppliers and machinery, providing TGW management with recommendations on the best suppliers to ensure quality assurance.
- You will be responsible for reviewing and refining TGW's warranty contract terms and identifying areas for improvement that enhance TGW's warranty offerings. This includes focusing on the customer journey with TGW to ensure we provide a high-quality product and service.
- You will visit sites to observe ongoing warranty issues or those with high warranty spending.
- You will conduct site visits to review continuous improvement (CI) work that may help avoid or eliminate warranty issues in future products or projects.
- You will analyse data to identify trends or hotspots in warranty issues, creating reports with recommendations for improvement.
- From your understanding of budget management, you will monitor and control warranty spending, with the ability to forecast potential warranty costs based on historical data.
WHAT YOU'LL NEED
Required
- Experience with intralogistics systems from end to end of the solution.
- Knowledge and exposure to defect and liability management.
- Experience with Warehouse Management Control Systems.
- Strong skills in reporting, communication, and collaboration.
- Ability to manage and report on budgets effectively.
- Experience in Root Cause Analysis and Problem-Solving.
- Knowledge of warranty policies, contracts, and supporting documentation.
- Demonstrates accountability and the ability to make decisive choices.
Preferred
- Relevant educational background in software engineering or mechatronics.
- Experience in drafting warranty policies, contracts, and related support documentation.
- Understanding of quality assurance practices for evaluating suppliers.
- Ability to assess risks associated with warranty issues and effectively communicate these risks to stakeholders.
WE OFFER
- 25 days annual leave plus bank holidays.
- Medicash health cash plan.
- Comprehensive onboarding and training.
- Onsite Gym access.
- Hybrid working options.
Warranty Specialist employer: TGW Group
Contact Detail:
TGW Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Specialist
✨Tip Number 1
Familiarise yourself with warranty policies and contracts specific to the industry. Understanding these documents will help you discuss improvements and changes confidently during interviews.
✨Tip Number 2
Brush up on your data analysis skills, particularly in identifying trends related to warranty issues. Being able to demonstrate your analytical abilities can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the intralogistics and warranty management fields. Engaging with industry experts can provide insights into best practices and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with cross-functional teams. Highlighting your collaboration skills will show that you can effectively work with various departments to resolve warranty issues.
We think you need these skills to ace Warranty Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warranty management, intralogistics systems, and defect management. Use specific examples that demonstrate your skills in reporting, communication, and collaboration.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Warranty Specialist position at TGW. Discuss your understanding of warranty policies and your experience with budget management, as well as how you can contribute to improving warranty offerings.
Showcase Problem-Solving Skills: Provide examples of how you've successfully conducted root cause analysis and problem-solving in previous roles. Highlight any experience you have with continuous improvement initiatives that relate to warranty issues.
Highlight Cross-Functional Collaboration: Emphasise your ability to work with cross-functional teams. Mention any past experiences where you coordinated with different departments to resolve warranty issues or improve processes, showcasing your teamwork and communication skills.
How to prepare for a job interview at TGW Group
✨Showcase Your Analytical Skills
As a Warranty Specialist, you'll need to analyse data to identify trends in warranty issues. Be prepared to discuss your experience with data analysis and how you've used it to make informed decisions in previous roles.
✨Demonstrate Cross-Functional Collaboration
This role involves working closely with various teams. Highlight examples from your past where you successfully collaborated with different departments to resolve issues or improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding warranty issues. Think of specific scenarios where you identified root causes and implemented solutions, and be ready to share these experiences.
✨Understand Warranty Policies and Contracts
Familiarise yourself with warranty policies and contracts, as this knowledge is crucial for the role. Be ready to discuss any relevant experience you have in drafting or refining such documents.
