As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.
- Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
- Managing and troubleshootingsite-to-site and client-to-site VPNs using appropriate tools.
- Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with theDevelopment Team to implement solutions or deliver training.
- Escalating3rd line issues while maintaining client communication until resolution.
- Assisting in thesupport and maintenance of networks and servers.
- Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
- Working towards y our Digital & Technology Solutions Professional L6 degree.
What you'll need:
- Minimum of 3 A-Levels/Level 3 BTEC IT
- A passion for IT
- self-driven and keen to learn
What you'll receive:
In this position, you can expect the following benefits, among others.
TGW is an employer that promotes equal opportunities.
IT Apprentice Market Harborough, United Kingdom Customer Care * Services Apprentices employer: TGW Group
Join a dynamic and innovative company that prioritises employee growth and development, particularly in the fast-evolving field of software testing. As a Software Test Manager, you will thrive in a collaborative work culture that values quality and continuous improvement, while enjoying the benefits of a supportive environment that encourages leadership and team development. Located in a vibrant area, this role offers unique opportunities to engage with cutting-edge technology and contribute to impactful projects within a high-performing team.
