The Field Service Engineer plays a pivotal role in delivering exceptional technical support to TGW's customers by leveraging expertise in electrical, mechanical, and software systems to maintain, repair, and enhance our clients' equipment.
You'll be working on our sites across Northern Europe often times within a small team but could occasionally be on your own when on-call. The rota will mean you are on-call 1 week in 8 and will be expected to be on a customers site within 4 hours of receiving the call. This call could be anytime, day or night.
- Support the projects department with new installation and operational support
- Support the installation, commissioning, and testing of upgrades and enhancements
- Provide support to all sites and projects within the TGW North Europe portfolio
- Being proactive, consider ways in which TGW can add more value to our customers' businesses
- Provide effective feedback to TGW and the Customer
- Work safely and follow all Health & Safety requirements, including Risk Assessments, Safe Systems of Work and Control of Substances Hazardous to Health requirements
- Achieve standards of performance relating to customer satisfaction, technical efficiency, and company image
- Manage the requirements for training of the customers' staff in line with the contractual requirements
- Support an environment that inspires continuous improvement and the generation of ideas
- Identify opportunities for continuous improvement and propose value-adding solutions for customers
- Document service activities through professional reports, ensuring clear and actionable feedback for customers
- Provide on-demand technical support to internal teams and external customers, resolving issues efficiently
- Take part in the On-Call rota and provide emergency support to our customers
What you'll need:
Required
- Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering
- Completion of an electrical apprenticeship or an electrical qualification
- Previous experience working in a multi-skilled engineering role within an automated environment
- Able to analyse complex problems
- Ability to work away from home and travel throughout the Customer Unit Northern Europe
- Ability to work at height and complete rescue-at-height training
Preferred
- Previous experience working in a Field or Mobile Engineering role
- Experience of working with Warehouse Management Systems
- Basic proficiency in PLC troubleshooting and fault finding
#CVL
What you'll receive:
We offer a competitive salary, generous allowances, company car (Skoda Kodiak) and the opportunity to work on interesting engineering challenges across Europe.
In this position, you can expect the following benefits, among others.
TGW is an employer that promotes equal opportunities.
Field Service Engineer Market Harborough, United Kingdom On Site Services Experienced Professionals employer: TGW Group
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