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As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.
WHAT YOU’LL BE HANDLING
- Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
- Managing and troubleshootingsite-to-site and client-to-site VPNs using appropriate tools.
- Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with theDevelopment Team to implement solutions or deliver training.
- Escalating3rd line issues while maintaining client communication until resolution.
- Assisting in thesupport and maintenance of networks and servers.
- Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
- Working towards y our Digital & Technology Solutions Professional L6 degree.
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IT Apprentice employer: TGW Group
At TGW Northern Europe, we pride ourselves on being an exceptional employer that prioritises both professional and personal development. Located in Market Harborough, our vibrant work culture fosters collaboration and innovation, offering generous benefits such as a robust pension scheme, health cash plan, and extensive learning opportunities to support your career growth. Join us as an Agile Coach and be part of a dynamic team dedicated to driving excellence and creating a positive environment where every employee can thrive.
