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- Tasks: Lead and manage service delivery for corporate workspace technology and data centre environments.
- Company: Join a leading tech organisation with over 30 years of experience in connectivity solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by ensuring top-notch service delivery for prestigious global clients.
- Qualifications: Experience in service delivery management and strong leadership skills required.
- Other info: Opportunity to work in a fast-paced environment with a focus on continuous improvement.
The predicted salary is between 50000 - 65000 £ per year.
We are partnered with a leading independent technology organisation and global integrator, delivering end-to-end connectivity solutions across structured cabling, infrastructure, and managed services. With over 30 years of experience and a global team of specialists, the organisation supports the full lifecycle of business connectivity from design through to optimisation.
We are seeking an experienced service delivery manager to take responsibility for Managed Services for corporate workspace technology and data centre environments for prestigious global clients.
Key Responsibilities:- Lead, motivate, and manage service and technical teams to ensure successful delivery of all supported services.
- Ensure appropriate team structure, resourcing, and technical capability to meet contracted service requirements and project delivery.
- Take overall responsibility for service quality, ensuring compliance with all agreed service level agreements and performance metrics.
- Manage and maintain relevant technical accreditations aligned with service requirements.
- Oversee financial performance, including operational and capital expenditure, ensuring profitability within agreed commercial parameters and providing regular reporting and analysis.
- Continuously review and improve service delivery strategies, contributing to wider business growth and planning.
- Support pre-sales activities, providing technical and operational input across the lifecycle of new engagements.
- Lead recruitment, development, and succession planning for team members, ensuring both technical and professional growth.
- Drive customer satisfaction, ensuring feedback is captured and continuous service improvement plans are implemented.
- Evaluate and optimise tools, systems, and technologies used in service delivery.
- Produce accurate management information and governance reporting.
- Ensure adherence to all policies, procedures, and service management frameworks, including ITIL-aligned standards.
- Review contractual deliverables regularly to ensure ongoing compliance throughout the contract lifecycle.
- Educated to Level 3 (or equivalent).
- Proven experience in service delivery management within data centre or workplace technology environments.
- Strong leadership and people management experience, with the ability to build, motivate, and develop high-performing teams.
- Experience delivering services against contractual obligations and service level agreements.
- Strong understanding of data centre operations, technologies, and business-as-usual support.
- Experience with telecommunications and structured cabling infrastructure.
- Experience supporting enterprise office and/or data centre environments.
- Solid knowledge of ITIL processes, including service management, change control, and performance measurement.
- Experience managing projects across the full lifecycle.
- Strong financial awareness, including budgeting, reporting, and analysis.
- Experience working within regulated environments (e.g. financial services or similar).
- Excellent communication, stakeholder management, and organisational skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Proficient in Microsoft Office and project management tools.
- ITIL certification.
- PRINCE2 certification.
- Industry-recognised structured cabling certification.
Service Delivery Manager in Slough employer: TGS International Group
Contact Detail:
TGS International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that Service Delivery Manager role!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing service delivery and leading teams. Use specific examples from your past roles to demonstrate how you’ve driven customer satisfaction and improved service delivery strategies.
✨Tip Number 3
Prepare for interviews by researching the company and its services. Understand their approach to data centre operations and managed services. This will not only help you answer questions but also show your genuine interest in the role and the organisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Service Delivery Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing service delivery, especially in data centre or workplace technology environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in previous positions. We love a good story!
Showcase Your Leadership Skills: As a Service Delivery Manager, leadership is key. In your application, make sure to highlight your experience in building and motivating teams. We want to know how you've driven customer satisfaction and managed multiple priorities under pressure.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TGS International Group
✨Know Your Stuff
Make sure you brush up on your knowledge of data centre operations and service delivery management. Familiarise yourself with ITIL processes and be ready to discuss how you've applied them in past roles. This will show that you’re not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead and motivate teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to building high-performing groups and driving customer satisfaction. Highlight any specific achievements that demonstrate your leadership style.
✨Be Financially Savvy
Since financial performance is key in this role, be prepared to discuss your experience with budgeting, reporting, and analysis. Bring examples of how you've managed operational and capital expenditure effectively, and how you ensured profitability while meeting service level agreements.
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the company’s service delivery strategies and future plans. This shows your interest in the role and helps you gauge if the company aligns with your career goals. Plus, it gives you a chance to demonstrate your strategic thinking.