Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery for telecom contracts, manage large teams, and drive continuous improvement.
- Company: Join a leading telecommunications and infrastructure firm in the heart of Canary Wharf.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of high-profile projects, enhance your leadership skills, and make a real impact.
- Qualifications: Experience in service delivery or project management in telecoms; strong leadership and technical skills required.
- Other info: Full-time, permanent role with a focus on professional development and team collaboration.
The predicted salary is between 64000 - 85000 £ per year.
Location: Canary Wharf, London
Salary: £80,000 - £85,000 per annum
Contract Type: Full-Time, Permanent
About the Role:
We are seeking a highly experienced and dynamic Operations Manager to oversee the delivery and performance of key managed services contracts within our telecommunications and infrastructure division. This role is based in Canary Wharf, supporting high-profile clients and managing a large team of professionals delivering mission-critical services.
Key Responsibilities:
- Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction.
- Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence.
- Drive continuous improvement in service processes, delivery KPIs, and customer engagement.
- Oversee the implementation and lifecycle of voice and data telecommunications cabling infrastructure projects.
- Ensure compliance with structured cabling standards and best practices, including FTP, UTP, and Optical Fibre.
- Manage large-scale asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking.
- Collaborate closely with clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity.
- Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff.
- Approve and sign off on training modules and support the development of new training material as needed.
- Lead and supervise special projects from initial design to final handover, ensuring all project milestones are met.
- Manage change control and configuration processes across the service environment.
Essential Skills & Experience:
- Extensive experience in a Service Delivery or Project Management environment within the telecoms or IT infrastructure sector.
- Proven background in a senior management capacity, ideally with multimillion-pound managed services contracts.
- Strong technical knowledge of Telecommunications Cabling Infrastructure, both in technical design and service delivery.
- Expertise in structured cabling standards and cable types (FTP, UTP, Optical Fibre).
- Proficient in MS Office Suite (Excel, Word, Outlook, etc.).
- Demonstrated success in managing large teams and complex client accounts.
- Experience with Asset Management Systems and ITSM Ticketing Systems.
- Strong leadership, mentoring, and people management skills.
- Ability to manage third-party vendors and outsourced service providers effectively.
- Comfortable with multitasking, prioritizing workloads, and delivering under pressure.
- Detail-oriented with excellent organizational and communication skills.
Preferred Qualifications:
- ITIL Foundation or other relevant service management certifications.
- Prince2 or equivalent Project Management qualification (desirable).
Operations Manager employer: TGS International Group
Contact Detail:
TGS International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the telecommunications and IT infrastructure sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and possibly refer you.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in managed services and telecommunications cabling. Being knowledgeable about current best practices will not only boost your confidence but also impress interviewers with your commitment to the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and complex projects in your previous roles. Highlighting your leadership style and problem-solving skills will demonstrate your capability to handle the responsibilities of an Operations Manager.
✨Tip Number 4
Research StudySmarter's values and mission to align your responses during interviews. Showing that you understand our company culture and how you can contribute will make you a more attractive candidate for the position.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and project management, particularly within the telecommunications or IT infrastructure sectors. Use specific examples that demonstrate your ability to manage large teams and complex contracts.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your leadership skills, experience with managed services, and your technical knowledge of telecommunications cabling infrastructure.
Showcase Relevant Skills: In your application, clearly outline your expertise in structured cabling standards and your proficiency with asset management systems and ITSM ticketing systems. Mention any relevant certifications like ITIL or Prince2 to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Operations Manager role.
How to prepare for a job interview at TGS International Group
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading large teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to showcase your understanding of telecommunications cabling infrastructure. Brush up on structured cabling standards and be ready to discuss how you've applied this knowledge in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenario-based questions where you might need to explain how you would handle specific challenges related to service delivery or project management.
✨Emphasise Continuous Improvement
The role requires driving continuous improvement in service processes. Be ready to share examples of how you've implemented changes in previous positions that led to enhanced performance or client satisfaction. This will show your proactive approach to operational excellence.
