Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery for telecom contracts, manage large teams, and drive continuous improvement.
- Company: Join a leading telecommunications firm in Canary Wharf, known for high-profile client partnerships.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of impactful projects, develop your leadership skills, and work with cutting-edge technology.
- Qualifications: Extensive experience in service delivery, strong telecom knowledge, and proven team management skills required.
- Other info: Ideal for those seeking a challenging role in a fast-paced industry.
The predicted salary is between 68000 - 85000 £ per year.
Location: Canary Wharf, London
Salary: £80,000 - £85,000 per annum
Contract Type: Full-Time, Permanent
About the Role: We are seeking a highly experienced and dynamic Operations Manager to oversee the delivery and performance of key managed services contracts within our telecommunications and infrastructure division. This role is based in Canary Wharf, supporting high-profile clients and managing a large team of professionals delivering mission-critical services.
Key Responsibilities:
- Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction.
- Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence.
- Drive continuous improvement in service processes, delivery KPIs, and customer engagement.
- Oversee the implementation and lifecycle of voice and data telecommunications cabling infrastructure projects.
- Ensure compliance with structured cabling standards and best practices, including FTP, UTP, and Optical Fibre.
- Manage large-scale asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking.
- Collaborate closely with clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity.
- Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff.
- Approve and sign off on training modules and support the development of new training material as needed.
- Lead and supervise special projects from initial design to final handover, ensuring all project milestones are met.
- Manage change control and configuration processes across the service environment.
Essential Skills & Experience:
- Extensive experience in a Service Delivery or Project Management environment within the telecoms or IT infrastructure sector.
- Proven background in a senior management capacity, ideally with multimillion-pound managed services contracts.
- Strong technical knowledge of Telecommunications Cabling Infrastructure, both in technical design and service delivery.
- Expertise in structured cabling standards and cable types (FTP, UTP, Optical Fibre).
- Proficient in MS Office Suite (Excel, Word, Outlook, etc.).
- Demonstrated success in managing large teams and complex client accounts.
- Experience with Asset Management Systems and ITSM Ticketing Systems.
- Strong leadership, mentoring, and people management skills.
- Ability to manage third-party vendors and outsourced service providers effectively.
- Comfortable with multitasking, prioritizing workloads, and delivering under pressure.
- Detail-oriented with excellent organizational and communication skills.
Preferred Qualifications:
- ITIL Foundation or other relevant service management certifications.
- Prince2 or equivalent Project Management qualification (desirable).
Operations Manager employer: TGS International Group
Contact Detail:
TGS International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the telecommunications and IT infrastructure sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in managed services and telecommunications cabling. Being knowledgeable about current best practices will not only boost your confidence but also demonstrate your commitment to continuous improvement during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and complex projects in the past. Highlight your leadership style and how you ensure high service standards, as this will resonate well with our expectations for the Operations Manager role.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our company culture and aligning your personal values with ours can give you an edge in interviews, showing that you're not just a fit for the role, but also for our team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and project management, particularly within the telecommunications or IT infrastructure sectors. Use specific examples that demonstrate your leadership skills and ability to manage large teams.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with managed services contracts and your technical knowledge of telecommunications cabling infrastructure. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your expertise in structured cabling standards and asset management systems. Mention any relevant certifications like ITIL Foundation or Prince2, as these will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Operations Manager role.
How to prepare for a job interview at TGS International Group
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading large teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated teams in the past.
✨Demonstrate Technical Knowledge
Familiarise yourself with telecommunications cabling standards and best practices. Be ready to discuss specific projects where you applied your technical expertise, especially regarding FTP, UTP, and Optical Fibre.
✨Highlight Your Project Management Experience
Prepare to talk about your experience managing multimillion-pound contracts and complex client accounts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Continuous Improvement
Discuss how you've driven continuous improvement in service delivery and operational processes. Share specific KPIs you've improved and the strategies you implemented to achieve those results.
