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For Companies At a Glance
- Tasks: Manage multiple projects, ensuring timely delivery and high standards.
- Company: A growing data centre connectivity specialist with a focus on innovation.
- Benefits: Remote work flexibility, travel opportunities, and career growth.
- Why this job: Be the key link between clients and teams, making a real impact.
- Qualifications: Experience in service delivery or project management, strong communication skills.
- Other info: Fast-paced environment with opportunities for process improvement.
The predicted salary is between 36000 - 60000 £ per year.
Remote based with travel for business need. We are seeking a Service Delivery Manager for a growing data centre connectivity specialist. This will act as the key interface between clients, project teams, and suppliers, ensuring projects are delivered on time, within scope, and to the highest standards. This role will be pivotal to current and future installation projects and is essential as the business continues to expand.
Key Responsibilities
- Manage multiple concurrent projects, ensuring priorities, risks, and dependencies are effectively controlled.
- Act as the primary point of contact for key customer stakeholders, providing clear communication, progress updates, and confidently challenging or pushing back when required.
- Deliver daily/weekly updates, status reports, and progress reviews to clients and internal stakeholders.
- Coordinate and monitor internal and external resources, including engineers, subcontractors, suppliers, and vendors.
- Ensure project milestones are met, including logistics, scheduling, and on-site execution.
- Identify service delivery risks and proactively implement mitigation strategies.
- Maintain high standards of customer satisfaction while protecting project scope, timelines, and commercial outcomes.
- Contribute to process improvement as the business scales operations.
Skills & Experience
- Proven experience in a Service Delivery, Project Management, or Technical Delivery role.
- Strong background in data centre environments, critical infrastructure, or technical installations (preferred).
- Excellent stakeholder management skills with the ability to handle high‐pressure and demanding clients.
- Confident communicator, capable of providing clear updates and pushing back professionally when necessary.
- Strong organisational skills with the ability to manage multiple workstreams simultaneously.
- Experience coordinating third parties and chasing dependencies to maintain delivery momentum.
- Comfortable working in fast‐paced, growing business environments.
Service Delivery Manager in London employer: TGS International Group
Contact Detail:
TGS International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service delivery processes and think of examples from your past experience that showcase your skills in managing multiple projects and stakeholder communication. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can contribute to their projects and improve service delivery. Highlight your experience in data centre environments and your ability to manage risks and dependencies effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing projects, especially in data centre environments, and showcase your stakeholder management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to handle high-pressure situations and deliver results.
Showcase Your Communication Skills: Since this role involves a lot of communication with clients and teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your confident side!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TGS International Group
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with the types of projects the company handles. Be ready to discuss how you’ve managed similar projects in the past, focusing on your ability to control priorities and risks.
✨Master Stakeholder Communication
Since this role involves being the primary point of contact for clients, practice articulating how you’ve effectively communicated with stakeholders in previous roles. Prepare examples where you’ve provided updates or pushed back on requests professionally.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple workstreams simultaneously. Bring examples of how you’ve coordinated resources and maintained delivery momentum, especially in high-pressure situations.
✨Emphasise Process Improvement
Think about times when you’ve contributed to process improvements in your previous roles. Highlight your proactive approach to identifying service delivery risks and implementing strategies to mitigate them, as this will resonate well with the company's growth focus.
